Department: SM Business Operational Support Unit
Department/Agency: Corrective Services NSW
Location:
Parramatta, NSW, AU, 2150
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Req ID: 85706
Business Support Coordinator
Location – Parramatta, Sydney (Hybrid)
Employment type – Temporary appointment (until May 2027)
Salary – Clerk Grade 5/6 - $102,936 - $113,579 per annum + Leave Loading + Superannuation
Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.
Your role
The Business Support Coordinator provides a broad range of administrative services and operational support to the Sentence Management Directorate which includes Sentence Management Operations (SMO), Statewide Classification and Placement team (SWCPT), Aboriginal Classification and Placement (ACPT), AV Strategy and Business Links (AVSBL), Serious Offender Review Council (SORC) Secretariat and the Business and Operational Support Team (BOST).
The role also undertakes a range of customer services-based activities with internal and external stakeholders including coordination of corporate, legal and inmate enquiries within the directorate and compiling information for and prepare response to correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
What you’ll do
Provide day-to-day administrative support to help the team run smoothly and meet its goals.
Answer questions and resolve issues, making sure people receive accurate information and problems are dealt with quickly.
Organise and maintain records, ensuring information is accurate, stored correctly, and easy to find when needed.
Keep office systems and processes up to date so the team can work efficiently and follow organisational policies and procedures.
Collect information and prepare documents, reports, and other materials to support business activities and decision-making.
Take part in performance and professional development activities and carry out tasks efficiently to support the team's operations.
Manage a busy shared inbox, ensuring emails are monitored, prioritised, and responded to appropriately.
Deliver high-quality administrative support while managing competing priorities and client requests in a fast-paced, high-volume, and legally regulated environment.
What we’re looking for
A current NSW Driver Licence and the willingness to drive as part of your duties
Demonstrated experience in an administrative and/or support service role, ideally within a high-volume, fast-paced environment
Proficiency in MS Office, particularly Outlook, Word and Excel, with the ability to confidently manage high volumes of emails, documents and data with accuracy
Exceptional attention to detail, with experience in maintaining accuracy and quality when working under pressure and within tight timeframes
High-level organisational skills and time management skills, including the ability to prioritise competing demands, manage frequent interruptions and meet deadlines
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages) and provide two referees, including a current supervisor.
Applications close 30 August 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jessica Kellett via email
[email protected].
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624 or via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the position in Parramatta.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
