In-Demand Incident manager Jobs in Parramatta, Nsw

Incident Manager
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
8d
NDIS Comliance and administration manager - disability services
sydney caring services pty ltd —Punchbowl NSW
- $37 - $52 an hour
- Full-time
- CPR Certification
- Administrative experience
- First Aid Certification
Quick Apply
3d
Senior Incident Manager Role
Mercer —Sydney NSW
- Full-time
- Hybrid work
- Financial services
Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
8d
Head of Incident and Crisis Management
Superloop —Sydney NSW
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Manager Service & Integrated Operations
Corporate Services —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Full-time
- No degree
- Leadership
- Communication skills
8d
Night Manager
Museum of Applied Arts and Sciences —Sydney NSW
- $102,936 - $113,579 a year
- Temporary
12d
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
6d
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
8d
SIAM Incident and Problem Manager
AC3 —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- SharePoint
Quick Apply
Operations Manager
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Hybrid work
11d
Site Manager
Global Hospitality Solutions —Sydney NSW
- $79,600 - $85,000 a year
- Full-time
- Hospitality
- Maintenance
- No degree
Quick Apply
Surveillance Manager
Sydney Opera House —Sydney NSW
- $133,806 a year
- Full-time
- Management
- Writing skills
- Analysis skills
- Annual leave
3d
Fleet Manager
Viti Freight Line PTY LTD —Vineyard NSW
- $90,000 - $100,000 a year
- Full-time
- Maintenance
- Microsoft Office
- In-person
Quick Apply
Home Care Compliance Manager – Quality, Risk & Client Oversight
Elderly Home Care Solutions —Randwick NSW
- $120,000.00 - $167,111.60 a year
- Full-time
- Hybrid work
- Care plans
- Communication skills
- Work from home
Quick Apply
14d
Application Support Officer
NSW Police Force —Parramatta NSW
- $89,829 - $106,182 a year
- Full-time
- Customer service
1d
Manager, Systems
Department of Education —Inner West NSW
- $154,231 - $178,369 a year
- Full-time
- Computer science
- Management
- No degree
- Opportunities for advancement
7d
TAFE Services Coordinator - Nepean
TAFE NSW —Kingswood NSW
- $116,219 - $125,157 a year
- Full-time
- Microsoft Office
- University
- Communication skills
11d
Head of Safety | Senior Manager
PWC Australia —Sydney NSW
- Parental leave
Head of Transition and Transformation
Ericsson —North Ryde NSW
- Leadership
- Communication skills

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Incident Manager

Infosys -
Sydney NSW

Apply Now

Job Details

$108,571 - $119,893 a year
8 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Analysis skills
Incident response
ITIL
ServiceNow
Communication skills

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigates their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description: The Major Incident Manager is responsible for leading and coordinating the end‑to‑end resolution of high‑priority (P1/P2) incidents to ensure rapid service restoration and minimal business impact. The role requires strong leadership during crisis situations, proactive communication, and collaboration across technical, business, and vendor teams.

Location: Sydney

Salary: AUD 108,571– 119,893Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

Lead major incidents from initiation to closure with urgency and clarity.
Drive war rooms/bridge calls, coordinating multiple technical teams to restore service quickly.
Perform impact analysis and ensure accurate incident categorization and prioritization.
Provide timely stakeholder communication, executive updates, and post‑incident summaries.
Ensure RCA is completed on time and facilitate Post‑Incident Review meetings.
Track and follow up on corrective and preventive actions to prevent recurrence.
Maintain Major Incident logs, dashboards, and reports for leadership.
Ensure adherence to ITIL incident management processes and service SLAs.
Collaborate with Problem, Change, and Service Operations teams to improve stability.
Identify process gaps and recommend enhancements to improve incident response and MTTR.

Essential:

Strong understanding of ITIL processes (Incident, Problem, Change).
Experience managing major incidents in complex, multi‑vendor environments.
Excellent communication, coordination, and decision‑making abilities.
Skilled at stakeholder management and crisis handling.
Hands‑on experience with ITSM tools (ServiceNow preferred).
Strong analytical and decision‑making abilities.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

incident manager jobs in parramatta, nsw

Incident Manager

NDIS Comliance and administration manager - disability services

Senior Incident Manager Role

Incident Manager

Head of Incident and Crisis Management

Manager Service & Integrated Operations

Night Manager

Service Delivery Manager - Onsite

Major Incident Management Lead

SIAM Incident and Problem Manager

Operations Manager

Site Manager

Surveillance Manager

Fleet Manager

Home Care Compliance Manager – Quality, Risk & Client Oversight

Application Support Officer

Manager, Systems

TAFE Services Coordinator - Nepean

Head of Safety | Senior Manager

Head of Transition and Transformation

I want to receive the latest job alert for incident manager in parramatta, nsw

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