About Global Hospitality Solutions Pty Ltd (GHS)
GHS was founded in Sydney 20 years ago as a complete solution to hospitality businesses around Australia, providing outsourced housekeeping, cleaning and COVID cleaning services to hotels and service apartments.
We currently service over 50 hotels around Australia including respected local and prestigious global brands and have developed a reputation for quality, aiming for best practice in everything we do. We provide effective solutions that seamlessly fit within our clients' businesses and strive to act with integrity by delivering a consistently reliable level of service and maintaining professionalism at all times.
Job Overview
We are seeking an experienced Site Manager to be responsible for managing the on-site housekeeping team at our client's prestigious hotel located in Sydney. You will be responsible for ensuring quality standards are met and maintained in a manner that preserves the health, safety and well-being of the team and hotel guests.
Essential experience specifically in hotel or hospitality housekeeping is required.
Candidates must have experience managing teams of 20 or more staff members.
Australia work rights are essential at the time of application.
Primary Responsibilities
The busy role encompasses a range of tasks including:
- Lead and manage a team of housekeeping staff, including Room Attendants and all Housekeeping Supervisors.
- Develop and manage the allocated housekeeping department and team budget with consideration of labour, supplies and equipment costs.
- Ensure the service delivery is of the standard set by Global Hospitality Solutions.
- Ensure the required standard of room cleanliness and presentation is met in accordance with the Hotel's cleanliness standards, policies and procedures.
- Manage the Housekeeping communication logbook each morning.
- Check rosters for all housekeeping areas to ensure shifts are covered and compliant.
- Ensure rooms are checked every day after morning set-up activities are completed.
- Conduct routine checks on the floors, ensuring they are tidy, well maintained and in order.
- Check productivity matches against rooms cleaned and time taken, checking for compliance and to ensure efficiency.
- Manage daily room counts by recording daily rooms reserved, rooms available and daily totals for each room type to enable forecasting of total number of rooms for Room Attendants to prepare, clean and properly present before guest check-in.
- Submit daily productivity reports regarding efficiency or individual Room Attendants to finalize payroll process on fortnightly basis.
- Ensure all allocated jobs are completed at the end of the shift and work allocation is prepared.
- Prepare weekly and monthly reports regarding the condition of rooms, public hotel areas, equipment, general staff information and any other issues that may affect or impact to the business.
- Daily liaison with Front Office of housekeeping activities to ensure seamless coordination between Housekeeping and guest services.
- Work with event planners to coordinate housekeeping services for special events.
- Check rosters to meet the forecasted occupancy and make the required adjustments to ensure compliance.
- Ensure the correct procedures are followed for reporting of incidents.
- Report maintenance issues in rooms and around the hotel and coordinate with maintenance.
Qualifications, Skills and Experience
The successful candidate is expected to have the following skills and experience:
- Associate degree, Advanced Diploma, Diploma or equivalent industry experience in this role.
- A minimum of Diploma level qualification is required.
- At least one year experience as a Site Manager or similar roles.
- Extensive level of proficiency in hotel computer applications.
- Good understanding of budget requirements.
- Effective communication with people at all levels.
- Good understanding of WHS procedures.
- Excellent Time Management skills.
- Commitment to quality and eye for detail.
Job Types: Full-time, Permanent
Pay: $79,600.00 – $85,000.00 per year
Work Location: In person
