In-Demand Client experience manager Jobs in Parramatta, Nsw

Client Experience Manager
First Focus —Mascot NSW
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
RTO Compliance Officer Parramatta
Legend Institute —Parramatta NSW
- $80,499.19 - $90,723.73 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
Business Support Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
9d
Research Assistant or Senior Research Assistant
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Research
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
9d
Area Cleaning Supervisor
Ventia Pty Limited —Parramatta NSW
- $92,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Employee assistance program
- Employee discount
Recoveries & Settlements Officer
Acorn Rentals —Macquarie Park NSW
- Full-time
- Microsoft Office
- Communication skills
- Time management
Flagship Client Experience Manager
VanCleef-Aprels —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Budgeting
People Services Coordinator
Ventia Pty Limited —Parramatta NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Opportunities for advancement
8d
Change - Change Manager
Uniting —Parramatta NSW
- Full-time
- Hybrid work
- Agile
- Communication skills
Associate Director, Senior Property Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Parramatta NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Sr. Project Manager
SRISAI CONSULTANTS PTY. LTD. —Sydney NSW
- $190,000.00 - $210,000.92 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick Apply
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Senior Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance program
9d
Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)
Synergy —Parramatta NSW
- $75,000 - $85,000 a year
- Full-time
- Google Suite
- Management
- In-person
- Professional development assistance
- Referral program
Quick Apply
8d
Change - Change Manager
Uniting NSW.ACT —Parramatta NSW
- Up to $18,550 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
Associate Director, Senior Property Manager
JLL —Parramatta NSW
- Management
- Health insurance
- Parental leave
Student Support Administrator
Astral skills Institute of Australia —Parramatta NSW
- $53,000 - $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick Apply
4d
Office Manager
Grace International Group Sydney —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick Apply

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client experience manager jobs near parramatta, nsw

Client Experience Manager

First Focus
Mascot NSW

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

client experience manager jobs in parramatta, nsw

Client Experience Manager

Mortgage Broker

RTO Compliance Officer Parramatta

Business Support Coordinator

Research Assistant or Senior Research Assistant

Operations Manager - NDIS Service Provider

Area Cleaning Supervisor

Recoveries & Settlements Officer

Flagship Client Experience Manager

People Services Coordinator

Change - Change Manager

Associate Director, Senior Property Manager

Sr. Project Manager

Regional Support Coordinator

Senior Project Officer

Assistant Building Manager | Strata (North West Portfolio/Parramatta Region)

Change - Change Manager

Associate Director, Senior Property Manager

Student Support Administrator

Office Manager

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