Head of Retail
Build Australia's Next Consumer Electronics Retail Destination
Location: Castle Hill, NSW
Employment Type: Full Time
Start Date: 1 September 2026
About Us
Mobile Experts Group is one of Australia's leading independent technology retailers, operating more than 70 retail locations nationwide across retail, repairs and technology services.
We're now embarking on our most ambitious project yet.
We're developing a confidential new large-format consumer electronics retail concept (600–800sqm) with ambitious national expansion plans. Backed by the experience, infrastructure and financial strength of Mobile Experts Group, this is a rare opportunity to help build a business from the ground up—shaping its people, systems, operations and culture before the doors even open.
We're looking for an exceptional leader who wants to be part of this journey from day one.
About the Opportunity
This is not a traditional operations role.
This is a rare opportunity to become one of the founding leaders of a confidential new large-format consumer electronics retail business and work directly alongside the CEO to take it from concept to reality.
Commencing on 1 September 2026, you'll play a pivotal role in building the business from the ground up, leading every stage of operational readiness ahead of the launch of our flagship 600–800sqm large-format retail store, scheduled to open in March/April 2027.
Over the next 6–8 months, you'll help establish the operational, commercial and organisational foundations that will underpin the business for years to come. From developing scalable systems, processes and teams to contributing to commercial planning, financial performance, supplier partnerships and project delivery, you'll be instrumental in creating a business designed for long-term national expansion.
You'll work closely with the CEO and key stakeholders, taking ownership of critical workstreams while helping shape the culture, leadership standards and operating model of the business from day one.
If you're energised by the challenge of building something from the ground up—rather than simply managing an existing operation—and want the opportunity to leave a lasting legacy within one of Australia's fastest-growing retail groups, we'd love to hear from you.
Your Mission Before Opening (September 2026 – March/April 2027)
Working directly with the CEO and support team, you'll help build every critical aspect of the business before opening.
Business Strategy & Operational Framework
- Design and implement the operational blueprint for the business.
- Develop scalable SOPs, operational policies, governance frameworks and compliance standards.
- Establish labour models, workforce planning, productivity benchmarks and rostering frameworks.
- Design operational reporting, KPIs and performance scorecards.
- Develop customer service standards and the end-to-end operating model.
- Build systems and processes capable of supporting national expansion.
Commercial Planning & Financial Performance
- Work closely with the CEO to develop the commercial operating model.
- Assist in developing annual budgets, operational forecasts and financial plans.
- Contribute to labour budgeting, productivity planning and operating expense management.
- Interpret and analyse P&L reports, identifying opportunities to improve operational performance and profitability.
- Develop operational KPIs aligned with revenue growth, gross margin, EBITDA and customer satisfaction.
- Build reporting frameworks and dashboards to support data-driven decision-making.
- Drive commercial discipline across the business while maintaining exceptional customer outcomes.
Brand Partnerships & Commercial Relationships
- Build and maintain strong relationships with key technology brands, suppliers and strategic partners.
- Support commercial negotiations and supplier engagement alongside the CEO.
- Identify partnership opportunities that strengthen the business and customer offering.
- Coordinate supplier onboarding, operational readiness and ongoing relationship management.
- Work collaboratively with partners to maximise commercial outcomes and launch success.
Retail Operations & Customer Experience
- Design the complete operating model for the flagship store.
- Develop customer journey standards and operational workflows.
- Establish visual merchandising and presentation standards.
- Build operational excellence frameworks across every department.
- Create a customer-first culture focused on continuous improvement.
People & Leadership
- Recruit the flagship Store Manager and leadership team.
- Develop recruitment, onboarding and induction programs.
- Design training programs and leadership development pathways.
- Establish company culture, leadership expectations and performance standards.
- Build succession planning frameworks for future expansion.
Systems & Technology
- Support the implementation of ERP, POS and operational technology platforms.
- Develop reporting dashboards and business analytics.
- Test systems and operational processes before launch.
- Ensure technology enables efficient operations and exceptional customer experiences.
Store Development & Project Delivery
- Work alongside design, construction and project teams throughout the development process.
- Contribute to store layout optimisation and operational functionality.
- Coordinate operational readiness across all departments.
- Develop launch plans, critical path timelines and opening checklists.
- Ensure every operational element is ready for a successful opening.
After Opening
Following launch, you'll lead the flagship operation while preparing the business for future expansion.
Key responsibilities include:
- Leading all retail operations.
- Driving sales growth, profitability and operational excellence.
- Coaching and developing the leadership team.
- Managing labour productivity, operational costs and financial performance.
- Monitoring KPIs, customer satisfaction and business performance.
- Building strong supplier and commercial relationships.
- Leading continuous improvement initiatives.
- Supporting future store openings and national expansion.
About You
You'll be an experienced retail leader with strong commercial acumen and a genuine passion for building businesses.
You'll ideally bring experience in:
- Senior retail leadership within big-box, specialty or consumer electronics retail.
- Opening new stores or launching new retail concepts.
- Multi-site retail operations.
- P&L accountability and commercial decision-making.
- Budgeting, forecasting and financial analysis.
- Supplier, vendor and strategic partnership management.
- Building high-performing teams and developing future leaders.
- Creating scalable systems, processes and operational standards.
- Delivering complex projects on time and within budget.
- Driving customer experience and operational excellence.
Most importantly, you'll be entrepreneurial, hands-on, commercially minded and excited by the opportunity to build something extraordinary from the ground up.
Pay: $160,000.00 – $210,000.00 per year
Benefits:
Work Location: Hybrid remote in Castle Hill NSW
