In-Demand Senior field service engineer Jobs in Melbourne, Vic

Senior Workplace Engineer
Link Group —Docklands VIC
- On call
- Management
- Communication skills
Field Service Engineer
Stryker —Melbourne VIC
- Full-time
- Engineering
- Electrical experience
- Hospital experience
- Health insurance
Senior Test Engineer
Tata Consultancy Services —Melbourne VIC
- Communication skills
Senior Engineer, Network Engineering
Intercontinental Exchange Holdings, Inc. —Southbank VIC
- Weekend availability
- Computer Science
- Office
- Analysis skills
Senior Engineer - Vertical Transportation (Building Engineering)
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Senior Network Engineer
Motorola Solutions —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Engineering
Principal/Senior Wastewater Modeller/Planning Engineer - Water
Stantec —Melbourne VIC
- Part-time
- Remote
- Engineering
- SQL
- Bachelor's degree
- Work from home
- Employee assistance program
Strategic Enterprise Solutions Consultant
Sprinklr —Melbourne VIC
- Full-time
- Management
- Sales
- Bachelor's degree
- Health insurance
- Annual leave
Senior Geotechnical Engineer I VIC
AECOM —Docklands VIC
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Civil Engineering
10d
Senior Software Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Bar
- Computer Science
- Salesforce
Senior Mechanical Engineer - Building Engineering
AECOM —Docklands VIC
- Full-time
- Hybrid work
- Bachelor's degree
- HVAC
7d
Senior Forward Deployed Engineer
Accenture —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
VIC Field Engineers Team Leader
St Vincent's Health Australia —Melbourne VIC
- Weekend availability
- Education
- Communication skills
Senior SAP Integration Engineer (BTP Integration Suite)
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Senior Appian Engineer
Accenture —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- On-the-job training
Senior Site Reliability Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Computer Science
- Salesforce
- DevOps
Reporting Analyst, Strategy & Insights
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
9d
Biomedical Engineer
Royal Melbourne Hospital —Melbourne VIC
- $73,956 a year
- Weekend availability
- Engineering
- Bachelor's degree
- EMR systems
- Annual leave
- Employee assistance program
Senior Aerodynamicist, Omen
Anduril Industries —Melbourne VIC
- $166,000 - $292,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Quick Apply
13d
Senior Project Manager
Unispace —Melbourne VIC
- Construction
- Budgeting
Quick Apply

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Senior Workplace Engineer

Link Group -
Docklands VIC

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Job Details

Qualifications

Desktop support
ITIL Certification
Management
Technical support
ITIL
Scalability
Communication skills
Help desk

Full Job Description

Overview

This role is responsible for technical assistance, resolving 3rd Level issues and Problems & fulfilling complex service requests in line with service level agreements defined along with taking ownership and communicating on progress. Desktop support, asset provisioning, configuration, collection, software installation (unpackaged apps), low level comms room support 24 x 7 On Call roster

Key Accountabilities and main responsibilities

Operational Management

Provide 3rd Level End User Support
Provide low level comms rooms support, supporting Infrastructure & network engineers
VIP desktop Support.
Root cause investigation and resolution
Manage Desktop Devices (hardware, software and connectivity) incidents
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Direct unresolved issues to the next level of support personnel.
Follow up with clients to ensure their systems are functional
Create technical documentation and manuals
Management of spares and buffer stock

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

ITIL Foundation qualification is desirable but not essential
Good communication and interpersonal skills
Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
A track record in 1st Line incident diagnosis and resolution
Proven ability to work flexibly and adapt to demand
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Handle daily technical support activities on desktop support, data network and server management
Knowledge of anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer focused attitude.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.

We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.

MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Apply Now

Refine Your Search

senior field service engineer jobs in melbourne, vic

Senior Workplace Engineer

Field Service Engineer

Senior Test Engineer

Senior Engineer, Network Engineering

Senior Engineer - Vertical Transportation (Building Engineering)

Senior Network Engineer

Principal/Senior Wastewater Modeller/Planning Engineer - Water

Strategic Enterprise Solutions Consultant

Senior Geotechnical Engineer I VIC

Senior Software Engineer, Spend

Senior Mechanical Engineer - Building Engineering

Senior Forward Deployed Engineer

VIC Field Engineers Team Leader

Senior SAP Integration Engineer (BTP Integration Suite)

Senior Appian Engineer

Senior Site Reliability Engineer, Spend

Reporting Analyst, Strategy & Insights

Biomedical Engineer

Senior Aerodynamicist, Omen

Senior Project Manager

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