About Us
Lead. Grow. Transform.
Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we are well-positioned to support our customers across the globe.
As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, sales, marketing and specialist staff working at sites across Victoria and interstate regional offices. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.
Ford Australia’s National Sales Company (NSC), located in Richmond, is the central hub for commercial and customer engagement activities in Australia. Supporting this are our regional offices in Sydney, Brisbane, Adelaide and Perth, with dedicated sales, fleet, service and technical staff providing localised support to Dealers and customers across the country.
Why Ford?
For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.
These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.
- Company Car
- Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
- Flexible Work Arrangements.
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Growth and development opportunities via internal and external training.
- Paid parental leave from day 1.
- Comprehensive Employee Assist Program.
- Wellness Programs including Free Flu Vaccinations and Health Checks.
- Paid volunteer days.
About the Role
As a key member of the Dealer Engagement & Experience Senior Leadership Team, the Senior Manager, Dealer Capability & Training holds a high-impact regional role responsible for advancing dealer performance, capability, and operational excellence across the International Markets Group (IMG).
Spanning over 100 dynamic and diverse markets, IMG represents a vital growth engine for Ford. The region encompasses MEA (Middle East & Africa), Australia & New Zealand, ASEAN (Association of Southeast Asian Nations), and APDM (Asia Pacific Direct Markets). In this role, you will lead the overarching capability strategy to transform retail network performance, align dealer workflows with Ford standards, and deliver world-class customer experiences across these varied and high-potential markets.
In this role, you will lead the strategic vision, design, and execution of our dealer training curriculum. You will directly manage a team of 4 in India while overseeing a network of 10+ training consultants across the region. As a specialist in modern instructional design and Dealer operations, you will ensure that all training programs align with key corporate priorities and directly drive measurable value and business results for Ford and our Dealer/distributor network.
Reporting directly to the Dealer Engagement and Experience Director, this role is based in our Richmond, Victoria office with a hybrid working arrangement (4 days in-office). Regular domestic and international travel is required.
- Strategic Curriculum Design: Design, implement, and continuously evolve a comprehensive, business-aligned dealer curriculum across core modalities, including product & soft skills, on-demand (digital), and in-Dealer (practical/face-to-face) training that delivers measurable value for our markets and Dealers.
Content Development & Modernization: End-to-end design of training programs and overseeing implementation by measuring the training effectiveness and quality across all core pillars (Sales, Service, and Customer Experience). Introduce modern learning methodologies, including micro-learning, gamification, and virtual/interactive delivery.
Team Leadership & Capability Building: Provide guidance, coaching, and strategic direction to market academy directors, training specialists, and internal training academy teams on training curriculum and delivery.
Ford Guest Experience (FGE) Program Leadership: Direct the strategic evolution, implementation, and process framework of our IMG FGE Program to drive process consistency and guest-centricity across the dealer network. Continually adapt the program to align with emerging business priorities, shifting market maturity levels, and oversee the management and optimization of all associated program technologies and digital tools.
Supplier & Vendor Management: Lead, manage, and collaborate closely with a network of external instructional designers, content suppliers, creative agencies, and trainers, ensuring they deliver quantifiable value for our business and Dealers. Direct the end-to-end development, translation, and localization of digital and physical learning experiences.
Regional & Global Governance: Lead and manage all training-related regional and global governance processes. This includes the end-to-end preparation of strategic materials, business cases, and performance updates for executive leadership reviews, steering committees, and Dealer committees.
Overall Budget Management: Direct and manage the regional dealer training budget. Ensure strategic allocation of financial resources, monitoring return on investment to drive value and cost-efficiency.
Process Optimization / PDCA: Establish and maintain efficient processes (including Training Needs Analysis and Learning Needs Analysis) to ensure learner journeys remain up to date, minimizing development costs while maximizing speed-to-market and quality for training materials across multiple markets.
Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment.
Candidates must hold full legal working rights in Australia. Verification of work eligibility will be required during onboarding, and any job offer will be subject to the successful completion of a background and criminal record check.
Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.
