In-Demand Senior customer support manager Jobs in Melbourne, Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Senior Manager, Commercial Talent and EVP - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Parental leave
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Senior Manager - Customer Operations & Experience - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Parental leave
10d
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
12d
Workday Integrations, Senior Manager, Consulting Services
Collaborative Solutions —Melbourne VIC
- Full-time
- Management
- Sales
- ERP systems
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
General Manager
Commercial Motor Vehicles Pty Ltd. —Derrimut VIC
- Full-time
- Communication skills
- Negotiation
Quick Apply
Logistics Manager
Efflog Operations PTY Ltd —Tottenham VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
Quick Apply
Head of Rental Operations & Training
RELIANCE REAL ESTATE —Point Cook VIC
- $99,292.39 - $110,000.00 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Referral program
Quick Apply
Senior Manager – Contract Management and Performance
Community Housing Ltd —Melbourne VIC
- Full-time
- Administrative experience
- Communication skills
- Negotiation
Quick Apply
Office Manager
Melbourne Party Hire —Oakleigh VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Administrative experience
- Warehouse
- Employee discount
Quick Apply
Senior Product Manager
Full Circle Talent Group —Camberwell VIC
- From $140,000 a year
- Full-time
- Microsoft Excel
- Office
- Organisational skills
Quick Apply
14d
Senior Project Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- PMP
- Agile
7d
Senior Customer Support Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Customer service
- Café
- Analytics
- Parental leave
Senior Regional Facilities Manager & Vendor Contract Management
CSL Behring —Broadmeadows VIC
- Full-time
- Management
- English
- Master's degree
7d
General Manager Strategy & Growth AU
Downer Group —Melbourne VIC
- Full-time
- Engineering
- Analysis skills
Senior Customer Success Manager
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Parental leave
- Fuel discount
Quick Apply
6d
Senior Manager of People
Pattern —Melbourne VIC
- Full-time
- Bachelor's degree
- Human resources
- Recruiting
- Annual leave
- Parental leave
Talent Manager | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- Recruiting
- Disability insurance
- Parental leave

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

senior customer support manager jobs in melbourne, vic

Senior Customer Success Program Manager

Senior Manager, Commercial Talent and EVP - Hybrid

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Senior Manager - Customer Operations & Experience - Hybrid

Senior Manager - Risk

Workday Integrations, Senior Manager, Consulting Services

Passenger Services Manager

General Manager

Logistics Manager

Head of Rental Operations & Training

Senior Manager – Contract Management and Performance

Office Manager

Senior Product Manager

Senior Project Manager

Senior Customer Support Manager

Senior Regional Facilities Manager & Vendor Contract Management

General Manager Strategy & Growth AU

Senior Customer Success Manager

Senior Manager of People

Talent Manager | Truganina VIC

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