In-Demand Education department Jobs in Melbourne, Vic

Learning Delivery Supervisor
Percepta —Melbourne VIC
- Management
- Sales
- Customer service
Quick Apply
11d
EMR Education Lead
Royal Children's Hospital —Melbourne Western Suburbs VIC
- $111,103.20 - $121,274.40 a year
- Full-time
- EMR systems
- Epic
- Teaching
8d
Intake & Referrals Coordinator – Healthcare & NDIS Services
EddenRose Community Services —Melbourne VIC
- From $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional development assistance
Quick Apply
8d
Technical Support Officer - Education
OZCOM TECHNOLOGY GROUP —Caroline Springs VIC
- From $32 an hour
- Part-time
- In-person
Quick Apply
13d
Research Assistant
Austin Health —Heidelberg VIC
- Part-time
- Research
- Microsoft Office
- Administrative experience
- Health insurance
5d
Registered Migration Agent ( Graduate or Early Career)
ASPECT MIGRATION —Williams Landing VIC
- From $35 an hour
- Part-time
- Writing skills
- Research
- In-person
Quick Apply
5d
Records Management Assistant, Corporate Services
Department of Justice and Community Safety —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Full-time
- Hybrid work
- Management
- Office
- Microsoft Office
8d
Student Recruitment and Admissions Officer
Holmesglen Institute —Melbourne VIC
- $70,975 - $77,063 a year
- Contract
- Customer service
- Microsoft Office
- University
- Employee assistance program
Quick Apply
23h
Ethics & Governance Officer
Peter MacCallum Cancer Centre —Parkville VIC
- $66,768.00 - $73,811.92 a year
- Full-time
- Hybrid work
- Research
- Communication skills
- Time management
- Annual leave
13d
Policy Advisor - Provider Engagement and Partnerships
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Research
- Analysis skills
- Communication skills
4d
Patient Services Assistant
Western Health —Melbourne VIC
- Weekend availability
- Education
- Hospital experience
7d
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Grants Program Officer
Department of Premier and Cabinet —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
- Negotiation
8d
Health Information Clerk
Austin Health —Melbourne VIC
- $60,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
17h
TAFE Sessional
Victoria University —Sunshine VIC
- $63.29 - $98.34 an hour
- Part-time
- Microsoft Excel
- University
- Communication skills
7d
Training and Support Officer
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
7d
Education Administration Officer
Knowbal Migration and Education —Williams Landing VIC
- Full-time
- CRM software
- Customer service
- Office
Quick Apply
11d
SEE Administration Officer
Navitas —Sunshine North VIC
- Full-time
- Microsoft Office
- Administrative experience
- Computer skills
- Health insurance
- Gym membership
4d
Human Resources Business Partner
Percepta —Campbellfield VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Tuition reimbursement
- Employee assistance program
Quick Apply
Executive Support Officer
University of Melbourne —Parkville VIC
- $86,943 - $99,864 a year
- Full-time
- Microsoft Office
- Administrative experience
- No degree
- Health insurance
- Parental leave
7d

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Learning Delivery Supervisor

Percepta -
Melbourne VIC

Quick Apply

Job Details

11 days ago

Qualifications

Management
Sales
Customer service
Learning technology
Call centre
Microsoft Office
Analysis skills
Supervising experience
LMS
Leadership
Communication skills
Teaching
Negotiation
Time management

Full Job Description

Learning Delivery Supervisor
AU-VIC-Melbourne

Description

Summary

The Learning Delivery Supervisor, under the direction of the Learning Delivery Manager, leads and is responsible for the performance of a team of Training Specialists. The Learning Delivery Supervisor will assist the Manager in departmental hiring, and supervise, coach and mentor all intradepartmental personnel in their daily roles, responsibilities, and professional development. Prepare and administer annual performance appraisals. The position requires organizational developmental skills to lead a large team to deliver and evaluate complex and flexible curricula to domestic locations.

Duties and Responsibilities

Leadership, Communication, Strategic and Business Management

Lead the L&D/Training team with providing direction, developing the team and removing obstacles that may inhibit their success of all initiatives.

Cultivate a communications network among training teams to provide a forum for problem solving and best practice sharing.

Support department management as required.

Responsible for staying current on new L&D philosophies and methodologies.

Identify process breakdowns by performing root cause analysis, and to implement solutions that deliver upon customer concern resolution requirements.

Works on special projects as assigned by Management and delivers resolution on any Percepta or Client priority requests.

Facilitates team meetings and utilizes all available resources (Learning Management System Reports (i.e., Percepta College), QA Evaluations, Call Handling Performance Reports, Attendance & Schedule Adherence Reports, Summary Reports, Agent Trace Reports, etc.) to drive performance and customer satisfaction.

Promotes and fosters a continuous improvement culture within the organization and communicates new process and policy changes quickly and efficiently in a fast-paced environment.

Coordinate all facets of training delivery for multiple programs.

Department Coordination

Assist Manager with management of the Training functions at the site, including the implementation and ongoing administration of processes.

Responsible for Training reporting – the tracking of report date and the production of reports to meet stakeholder needs. (Business Reviews, Monthly reports, new hire training dashboard, analysis of appeals, calibration of call handling, etc.).

Develop, recommend and implement strategies to meet Operations training objectives.

Create, coordinate and facilitate performance improvement initiatives, such as workshops, focus groups, job aides and recurrent training.

Identify training and quality needs in partnership with Manager, Program Managers and Business Owners.

Deliver coach-backs and mentor Trainers to improve performance.

Promote and foster a continuous improvement culture within the organization.

Personnel Development and Staff Management

Develop and monitor performance standards and measurements of L&D/Training Team.

Conduct audits on employee performance in the areas of productivity, evaluation skill and policy compliance.

Plan and implement strategic learning objectives for self-development.

Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.

Observe and evaluate employees to ensure that classroom management, product knowledge, presentation and professionalism are maintained while facilitating presentations.

Partner with HR to administer corrective action when needed to ensure compliance with company, site and departmental policies and procedures.

Experience

3-5 years supervisory experience in managing customer service representatives or team members within a Training department

Knowledge of and practical application of Adult Learning Theory

Minimum five years of training contact center experience preferred

Training in process improvement or Six Sigma methodology preferred

Possess a sound understanding of positive coaching techniques

Practical application of social media activity, digital and e-learning methodologies, and knowledge management technologies and practices

Ability to design solutions incorporating a variety of learning products

Ability to work with virtual groups

Familiar with call center basics and the technology involved

Some experience in Sales or Customer Service experience a plus

Skills

Possess a high degree of professionalism

Excellent communication, oral, and written skills

Must be computer literate with word processing, spreadsheets, flowcharting applications, project management software and authoring software for web-based development

Proficiency in MS Office applications

Analytical skills to uncover root cause and develop improvement initiatives

Ability to create a supportive and conducive adult learning environment

Must be familiar with Learning Management Systems, systems hierarchy, basic functionality, roles and responsibilities of system basics

Demonstrated decision making skills in high impact environments

Strong project management skills

Excellent time management skills

Must be detail oriented

Knowledge of call center business and/or experience, desired

Background in training/teaching and/or adult learning

Must be able to effectively interact with all internal departments and levels of management. Must represent Percepta professionally with all clients and outside organizations

Ability to prioritize activities in a fast-paced and dynamic environment

Excellent team facilitation and coordination skills with the ability to foster a team spirit

Ability to work effectively in a team oriented, high demand and fast paced environment

Customer focused behavior

Leadership, conflict and negotiation skills

Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development

Other

Proven ability to manage multiple, concurrent programs

Uses diplomacy and discretion in communication

Ability to maintain confidentiality and ability to handle sensitive material

Translates complications into practical solutions

Mobility: willing to travel to sites as needed

Quick Apply

Refine Your Search

education department jobs in melbourne, vic

Learning Delivery Supervisor

EMR Education Lead

Intake & Referrals Coordinator – Healthcare & NDIS Services

Technical Support Officer - Education

Research Assistant

Registered Migration Agent ( Graduate or Early Career)

Records Management Assistant, Corporate Services

Student Recruitment and Admissions Officer

Ethics & Governance Officer

Policy Advisor - Provider Engagement and Partnerships

Patient Services Assistant

Acct. Manager, Member Relations - AUS/NZ

Grants Program Officer

Health Information Clerk

TAFE Sessional

Training and Support Officer

Education Administration Officer

SEE Administration Officer

Human Resources Business Partner

Executive Support Officer

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