Education Administration Officer (Entry Level)
Knowbal Group Pty Ltd
Location: Williams Landing, Melbourne, VIC
Employment Type: Full-Time
Department: Education Services
About Knowbal Group Pty Ltd
Knowbal Group Pty Ltd is one of Australia's leading Migration & Education consultancies, committed to providing ethical, compliant and personalised education and migration solutions to international students and skilled migrants. Our mission is to simplify complex processes while delivering exceptional client experiences.
As our Education team continues to grow, we are seeking an enthusiastic and organised Education Administration Officer who is passionate about supporting international students and building a career within Australia's international education industry.
Position Summary
The Education Administration Officer provides administrative support to the Education Counselling team by ensuring student applications, documentation, compliance records and client communications are managed accurately and efficiently.
This role is ideal for someone looking to begin their career within the international education sector.
Key Responsibilities
Student Administration
-
Prepare and process student applications for Australian education providers.
- Collect, verify and maintain student documentation.
- Ensure all student records are complete and accurately maintained.
- Update CRM and student management systems daily.
- Maintain electronic and physical student files.
Client Support
-
Respond to student enquiries via phone, email and in person.
- Book appointments for Education Consultants.
- Provide students with application updates.
- Assist students with document collection and follow-up.
Provider Liaison
-
Communicate with universities, colleges and training providers.
- Follow up Letters of Offer (LOO), Confirmation of Enrolment (CoE) and application outcomes.
- Monitor application deadlines and outstanding documents.
Compliance & Documentation
-
Ensure compliance with the Education Services for Overseas Students (ESOS) Framework.
- Maintain confidentiality of student information.
- Ensure documentation aligns with internal quality standards.
- Support education compliance audits when required.
Administrative Support
-
Prepare reports for management.
- Assist with reception duties when required.
- Coordinate student appointments.
- Support education events and information sessions.
- Perform general office administration.
Key Performance Indicators (KPIs)
KPI
Target
Student file accuracy
98%+
CRM updates
Same business day
Application processing
Within 24 hours
Client response time
Within 4 business hours
Outstanding document follow-up
Daily
Administrative errors
Less than 2% monthly
Student satisfaction
90%+ positive feedback
Attendance & punctuality
100% reliability
Skills & Experience
Essential
-
Excellent written and verbal English.
- Strong organisational skills.
- High attention to detail.
- Professional telephone manner.
- Strong customer service skills.
- Ability to multitask.
- Good Microsoft Office skills.
- Ability to work within deadlines.
- Positive attitude and willingness to learn.
Desirable
-
Previous administration or customer service experience.
- Exposure to the international education industry.
- Knowledge of Australian universities and colleges.
- Experience using CRM systems.
- Multilingual abilities.
Qualifications
-
Certificate IV or Diploma in Business Administration, Education Support or related field (preferred).
- Bachelor's degree (desirable but not essential).
- Working rights in Australia.
Personal Attributes
The successful candidate will demonstrate:
-
Professionalism
- Empathy towards international students
- High integrity
- Strong work ethic
- Team player mentality
- Adaptability
- Positive attitude
- Continuous learning mindset
- Excellent time management
Reporting Structure
Reports to:
-
Education Team Leader / Senior Education Consultant
Works closely with:
-
Education Consultants
- Registered Migration Agents
- Case Associates
- Administration Team
At Knowbal Group, we don't just offer jobs—we build careers.
You'll receive:
-
Structured onboarding and mentoring.
- Career progression into Education Consulting.
- Ongoing professional development.
- Exposure to Australia's migration and education sectors.
- A collaborative and supportive team culture.
- Performance-based career growth opportunities.
- Modern office environment.
