In-Demand Customer experience analyst Jobs in Melbourne, Vic

Organisation and Methods Analyst
Fusion Markets —South Yarra VIC
- $100,000 - $115,000 a year
- Full-time
- Management
- Finance
- Master's degree
- Parental leave
- Free food
Quick Apply
Customer Data & AI Analyst - Early Careers
Accenture —Melbourne VIC
- Full-time
- SQL
- Bachelor's degree
- AI
Sales Analyst & Estimator
Design Inferno Glass Australia P/L —Keilor Park VIC
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick Apply
8d
Project Management Analyst
IQVIA —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Product Manager (Business Analyst)
Archa Limited —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- SQL
- Agile
- In-person
Quick Apply
9d
Data Analyst
Aututech —Altona North VIC
- Bilingual
- Microsoft Excel
- Writing skills
Associate Configuration Analyst/Configuration Analyst
Northrop Grumman —Melbourne VIC
- $54,400 - $98,300 a year
- Overtime
- Management
- Microsoft Office
- Master's degree
- Disability insurance
- Health insurance
13d
Graduate Assurance Analyst
Bupa —Melbourne VIC
- Full-time
- Hybrid work
- Health insurance
- Gym membership
13d
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Category & Pricing Analyst
Jivaro —Melbourne VIC
- $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Marketing
Graduate - Commercial Analyst, Retail - Melbourne
Alinta Energy —Melbourne VIC
- Full-time
- Office
- Bachelor's degree
- Business
- Travel reimbursement
- Employee assistance program
9d
Online Data Analyst - Australia
TELUS Digital —Bulleen VIC
- Part-time
- Management
- No experience needed
- Research
Quick Apply
Data Analyst
Pyramid Global Technologies —Melbourne VIC
- Computer science
- Data analysis skills
- SQL
FinCrime Analyst (Investigations)
Revolut —Melbourne VIC
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Support Analyst
Mirvac —Southbank VIC
- Contract
- Microsoft Outlook
- Management
- Agile
Analyst - Advisory
Hatch —Melbourne VIC
- Microsoft Excel
- Engineering
- Master's degree
Quick Apply
Vacationer Program | T&T | Customer
Deloitte —Melbourne VIC
- Marketing
- Salesforce
- Research
- Parental leave
Customer Implementation Associate (software/SaaS)
Fresho —South Melbourne VIC
- $67,500 - $72,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Warehouse
- Annual leave
- Work from home
1d
Business Analyst
Revium —Cremorne VIC
- Full-time
- Writing skills
- Analysis skills
- Presentation skills
- Work from home
22h
Data Analyst - Marketing
Aussie Broadband —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- SQL
- Communication skills
- Annual leave
- Parental leave

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customer experience analyst jobs near melbourne, vic

Organisation and Methods Analyst

Fusion Markets
South Yarra VIC

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year

Benefits

Parental leave
Paid volunteer leave
Free food
Free drinks

Qualifications

Management
Bachelor honours degree
Finance
Master's degree
Analysis skills
Education
Bachelor's degree
Financial services
Business

Full Job Description

A bit about the role...
We are looking for a driven Organisation and Methods Analyst to join our high performing team and help shape our future.

A bit about us...
At Fusion Markets, we have big dreams, know-how, and a high bar for the talent we want on the bus with us to get there. Yes, finance can be serious stuff, but we try not to take ourselves too seriously! We are a business that cares deeply about our clients' trading experience and how we can improve it, but even more about the people here who help make it all happen.

Founded in 2019, Fusion opened its doors to clients worldwide in mid-2019. Every month, our clients trade over $150 billion of volume on our trading platforms worldwide, and the company is growing by triple digits each year. This isn't our first rodeo!

What you can expect...
This role will see the successful candidate:

Review and analyse existing operations, systems, structures and workflows across deposits, withdrawals, internal transfers and settlement flows.
Facilitate continuous improvement initiatives that enhance the effectiveness, efficiency and scalability of business processes and systems.
Provide advice and recommendations on process improvement, operational improvement and change management opportunities based on analysis of current structures, systems, processes and methods.
Identify opportunities to improve efficiency, scalability, compliance, operational resilience and customer experience across the payments function.
Work closely with the Payments team to document current processes, identify gaps and support the rollout of improved ways of working.
Analyse payment provider performance, including funding success rates, payment uptime, failed transactions, delays, chargebacks and time-to-resolution.
Support the evaluation and onboarding of new payment providers by documenting requirements, risks, workflows, operational impacts and implementation steps.
Work with Finance to improve reconciliation processes, trust account oversight, funding flows and exception handling.
Partner with Compliance and Risk to ensure payment processes align with relevant regulatory obligations, internal controls and risk management requirements.
Prepare reporting and insights for leadership and founders on key payment metrics, operational trends, risks and improvement opportunities.
Collaborate with Product and Development teams to improve platform integrations, automation, customer experience and operational tooling.
Identify manual workarounds, recurring issues and process bottlenecks, and recommend practical improvements that reduce risk and improve speed.
Create and maintain process documentation, workflow maps, operating procedures and control frameworks to support consistency and business continuity.
Support payment-related projects across new markets, products, regulatory requirements and customer demands.
Help build scalable operating foundations for the payments function as Fusion continues to grow.

What we are looking for...

Bachelor or Master in Commerce/Finance/Business Management
Strong analytical and problem-solving skills to address operational challenges, resolve issues, and implement effective solutions.
1-2 years proven experience in the Fintech/Payments/Financial Services industry.

Job Type: Full-time

Pay: $100,000.00 – $115,000.00 per year

Benefits:

Free drinks
Free food
Paid volunteer leave
Parental leave

Ability to commute/relocate:

South Yarra VIC 3141: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

What is your salary expectation for this role? Base only.
Are you comfortable working onsite 4 days per week? No WFH Mondays or Fridays

Education:

Bachelor Degree (Hons) (Preferred)

Experience:

Financial services: 1 year (Required)

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer experience analyst jobs in melbourne, vic

Organisation and Methods Analyst

Customer Data & AI Analyst - Early Careers

Sales Analyst & Estimator

Project Management Analyst

Product Manager (Business Analyst)

Data Analyst

Associate Configuration Analyst/Configuration Analyst

Graduate Assurance Analyst

Business Analyst

Category & Pricing Analyst

Graduate - Commercial Analyst, Retail - Melbourne

Online Data Analyst - Australia

Data Analyst

FinCrime Analyst (Investigations)

Support Analyst

Analyst - Advisory

Vacationer Program | T&T | Customer

Customer Implementation Associate (software/SaaS)

Business Analyst

Data Analyst - Marketing

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