We’re seeking a reliable, customer-focused IT Support Officer/Service Desk Analyst at our Melbourne office to help keep our workplace technology running smoothly. You’ll support users, troubleshoot everyday issues, maintain devices and systems, and contribute to a secure and dependable IT environment.
Key Responsibilities
- Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
- Troubleshoot PCs, printers, email, Wi-Fi and connectivity problems.
- Set up and maintain devices, applications and user accounts.
- Manage passwords, permissions and basic access requests.
- Log, track and resolve support tickets.
- Assist with new-starter setups and device provisioning.
- Escalate more complex issues when required.
- Maintain IT documentation, equipment records and asset inventory.
What We’re Looking For
- Technical skills in all or some of the areas below:
- Windows 10/11 User Interface
- Office365 Administration and 'How Do I?' queries
- Email / Exchange Configuration & Troubleshooting
- Azure Administration
- Hardware Support - CPUs, RAM, and Motherboards
- Monitors & Peripherals - Installation, Connectivity & Configuration
- Computer Peripherals - Interfaces, Cables & Connectors
- Printer Installation, Configuration & Troubleshooting
- Networking & Connectivity
- Network Protocols & Devices
- Mobile Devices
- Storage Devices & Media
What We Offer
- Exposure to workplace IT, networking and cybersecurity.
- Supportive team environment.
- Opportunities to build practical technical skills.
- Career pathways into systems, network, cloud or infrastructure roles.
- Competitive salary and benefits.
Please send your cover letter along with the resume to show why you are a great fit. Thank you!
Pay: $72,000.00 – $78,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Maternity leave
- Parental leave
Experience:
- IT Support: 1 year (Preferred)
Work Authorisation:
Work Location: In person
