In-Demand Business services officer Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
9d
Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Management
- Customer service
- Data analysis skills
13d
General Accountant
UCX Ltd —Canberra ACT
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
12d
Information Access Officer | Full-time Permanent
City and Environment —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
- Administrative experience
13d
Marketing and Communications Officer
Capital Region Community Services —Bruce ACT
- Full-time
- Writing skills
- No degree
- Organisational skills
- Employee assistance program
Quick Apply
5d
ICT Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Work from home
7d
Coordinator, Operations Support | Full-time Permanent
City and Environment —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
4d
Client Services Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
13d
Indoor Delivery Officer
Australia Post —Fyshwick ACT
- Full-time
- Warehouse
14d
Customer Service Officer - Part-Time
Metcash —Fyshwick ACT
- Part-time
- Microsoft Excel
- Administrative experience
- Warehouse
- Annual leave
- Parental leave
7d
Governance Support Officer, Governance, Performance and Audit Branch
Department of Prime Minister and Cabinet —Canberra ACT
- $83,242 - $89,024 a year
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
7d
ACT Policing - Constable Kenny Koala Handler (Casual)
Australian Federal Police (AFP) —Canberra ACT
- $52.61 - $61.85 an hour
- Weekend availability
- Time management
14d
Executive Assistant - Housing and Homelessness, Policy and Programs and Client Services | Full-time Permanent
Health and Community Services —Canberra ACT
- $95,722 - $100,956 a year
- Full-time
13d
Project Officer | Full-time Temporary
City Renewal Authority —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
6d
Client Services Officer
Findex —Canberra ACT
- Full-time
- Microsoft Office
- Communication skills
- Time management
Records Project Officer / Sentencing Officer | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
12d
Director - People and Performance | Full-time Permanent
Chief Minister, Treasury and Economic Development —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
13d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
13d
ICT Procurement Officer, Information Division - APS Level 6
Australian Government —Canberra ACT
- $101,672 - $113,413 a year
- Contract
- Hybrid work
- Organisational skills
5d
HR Reporting and Payroll Officer
Australian War Memorial —Campbell ACT
- $88,834 - $96,829 a year
- Full-time
- Data analysis skills
- Communication skills
3h

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
9 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

business services officer jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency

General Accountant

Information Access Officer | Full-time Permanent

Marketing and Communications Officer

ICT Support Officer | Full-time Temporary with a Possibility of Permanency

Coordinator, Operations Support | Full-time Permanent

Client Services Officer | Full-time Temporary with a Possibility of Permanency

Indoor Delivery Officer

Customer Service Officer - Part-Time

Governance Support Officer, Governance, Performance and Audit Branch

ACT Policing - Constable Kenny Koala Handler (Casual)

Executive Assistant - Housing and Homelessness, Policy and Programs and Client Services | Full-time Permanent

Project Officer | Full-time Temporary

Client Services Officer

Records Project Officer / Sentencing Officer | Full-time Temporary with a Possibility of Permanency

Director - People and Performance | Full-time Permanent

ICT Support Officer

ICT Procurement Officer, Information Division - APS Level 6

HR Reporting and Payroll Officer

I want to receive the latest job alert for business services officer in canberra, act

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