In-Demand Engineer Jobs in Burwood Nsw

Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
Senior Engineer - Workplace Technology
Greenstone Financial Services —Norwest NSW
- Full-time
- Hybrid work
- Azure
- Scripting
- SharePoint
- Travel reimbursement
- Free food
Quick Apply
Mechanical Engineer Technician
A&J AUSTRALIA —Wetherill Park NSW
- $70,000 - $100,000 a year
- Full-time
- Heavy equipment operation
- In-person
- Associate degree
Quick Apply
9d
Site Engineer
San Marcos —Sydney NSW
- $65,000 - $70,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Office
Quick Apply
Senior Engineer - AI Workflows
Xero —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- APIs
- AI
- Work from home
Technical Support Engineer
Hyve Managed Hosting —Bondi Junction NSW
- From $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- SQL
Quick Apply
5d
Early-Career Geotechnical Engineer/Engineering Geologist - Sydney
Tetra Tech —Sydney NSW
- Management
- Engineering
- Business development
- Employee stock purchase plan
- Annual leave
Partner AI Deployment Engineer - AWS
OpenAI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- No degree
- AI
- Relocation assistance
Graduate Engineer | Public Health, Hydraulic Services and Plumbing Engineering
Arup —Sydney NSW
- Full-time
- Bachelor's degree
- Parental leave
11d
Deployment Engineer
Downer Group —North Ryde NSW
- Full-time
- Organisational skills
- Construction experience
- Communication skills
4d
Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $100,000 a year
- Full-time
- Databases
- AWS
- In-person
Quick Apply
4d
Senior Project Engineer
ANSTO —Lucas Heights NSW
- $138,000 - $154,000 a year
- Full-time
- Café
- Annual leave
- Parental leave
12d
Senior System Engineer (Level 3)
FUJIFILM MicroChannel —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick Apply
Remedial Engineer
Gemstrux Consulting Engineers —Rhodes NSW
- $90,000 - $100,000 a year
- Full-time
- Construction site
- Engineering
- Bachelor's degree
- Parental leave
Quick Apply
Sr. Technical Support Engineer, Focused Services
Palo Alto Networks —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
9d
Graduate Manufacturing Engineer
Aquamonix —Milperra NSW
- $65,000 - $75,000 a year
- Full-time
- Laboratory
- Laboratory experience
- In-person
Quick Apply
Mechanical Engineer
Total Engineering Solutions —Wetherill Park NSW
- $80,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- In-person
Quick Apply
5d
Site Reliability Engineer
AC3 —Sydney NSW
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Scripting
- AI
- Health insurance
Quick Apply
Graduate Engineer
City of Sydney —Sydney NSW
- $88,594 a year
- Full-time
- Bachelor's degree
- Computer skills
- Civil Engineering
- Parental leave
- Employee assistance program
11d
Energy Electrical Engineer
EcoCycle Group —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
Quick Apply

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engineer jobs near burwood nsw

Technical Support Engineer

Rapiscan -
Homebush NSW

Apply Now

Job Details

Qualifications

Management
Multilingual
Microsoft Office
Analysis skills
Systems engineering
Agile
Diploma
AI
Communication skills

Full Job Description

Overview:

The Technical Support Engineer (TSE) is responsible for providing expert-level technical product support across the full lifecycle of Rapiscan products & services — from Entry into Service through to End of Life. This role reports to Product & Technical Support Manager and requires a proactive, technically orientated, data-driven, and collaborative mindset focused on improving customer operational availability (Ao) from a service support perspective. The role combines reactive support with proactive improvement activity, with the aim of moving towards a more proactive outcome to focus on improving service operational efficiency.

This position serves as a key member of the technical escalation function within product & technical support, providing remote and on-site technical support to customers, field service teams, distributors, 3rd party providers and internal stakeholders by resolving complex technical issues. The role requires deep technical expertise, strong analytical capability, and the ability to work independently with minimal supervision in a global, customer-facing environment. The role is ideally suited for someone who likes solving problems while also having an open and proactive active mindset of adding value to the team.

The Technical Support Engineer also plays a key role in product reliability improvement, technical documentation, and service readiness.

Responsibilities:

Technical Escalation & Field Support

Provide expert-level product support for complex technical issues escalating beyond frontline and regional field service teams.
Provide advanced troubleshooting and diagnostic support for systems at unit and fleet level.
Provide on-site technical support for high‑complexity or high‑profile customer issues when required.
Coordinate direct communications with customers and distributors as required to support issue resolution.
Escalate unresolved technical issues to Product Specialists, Engineering, or other appropriate functions when necessary.
Support global service organizations, distributors and customers with technical guidance and general requests.
Proactively monitor systems to predict system performance issues and take proactive measures to mitigate and reduce downtime.
Support Depot Repair Centre as required.

Product Investigations & Reliability

Support product complaint investigations, gathering and analyzing data to identify root causes.
Implement corrective actions and preventative measures in collaboration with PTS and field service organizations.

Corrective Actions & Engineering Interface

Participate in Corrective Action Plans at unit, fleet, or global level to drive (Ao).
Raise Engineering Change Requests (ECRs) and Non-Conformance Requests (NCR). Create Engineering Change Requests (ECRs) related to service requirements.
Provide service input to improve product design, maintainability, and lifecycle efficiency and effectiveness.

Documentation & Knowledge Management

Create Field Service Bulletins, Technical Bulletins, Knowledge Articles and troubleshooting guides.
Support review of service manuals, procedures, and technical documentation prior to release.
Maintain CRM databases and update technical support actions, service requests, and work orders in a timely and accurate manner.
Ensure billing, filing, paperwork, and other administrative processes are complete, accurate, and on time.

Training & Technical Enablement

Support development sharing and validation of technical training materials in collaboration with the Training Dept.
Own and responsible for maintaining the required technical skills and competencies for the role.

Cross‑Functional Collaboration

Actively drives escalations to closure, converting lessons learned into tangible improvements.
Support special customer projects and internal initiatives as required .

Qualifications:

Diploma, HNC/HND, or equivalent time served qualifications in Electrical, Electronic, Mechanical, or Systems Engineering.
Extensive experience, 3 plus years supporting complex capital equipment in a technical or field service environment.
Proven experience in advanced troubleshooting, root cause analysis, and corrective action management.
Ability to work independently and make sound technical decisions in line with Rapiscan guidelines, processes and procedures.
Ability to manage multiple priorities under pressure, with a hands-on approach to service innovation and delivery excellence.
Experience and utilization of AI tool.
Excellent written and verbal communication skills.
Willingness to travel domestically and internationally, sometimes at short notice (typically up to ~25–30%).
Provide on-call support out of office hours, weekends and national holidays if required.

Desirable:

Proficiency with Microsoft Office and service/PLM systems (e.g. ServiceMax, D365, Agile or equivalent)
Experience working in global service organizations or distributors.
Multilingual capability
Experience of PLC’s and networking, Windows and Linux environment
Background in X-ray, imaging, or high-energy inspection systems.Proactive, self‑motivated, and capable of working with minimal supervision
Self-starter with the ability to multitask in a fast-paced, dynamic working environment.
Highly analytical and detail‑oriented
Strong customer focus with professional client‑handling skills
Comfortable operating under pressure and managing complex, high‑impact issues.
Demonstrates integrity, accountability, teamwork, and continuous improvement mindset with ability to work across functions and cultures.

Additional Information:

Flexibility to work extended hours when necessary to support critical customer or product issues.
- Working hours to be agreed but will include weekends as part of a global Rota.
Duties may be modified as required to meet business needs.
Understand and comply with company travel policy and the Company Code of Ethics and Conduct.

Physical Requirements:

Standing: 30%
Bending: <10%
Sitting: 70%
Stooping: < 10%
Reaching: <10%
Walking: 20%
Lifting: (0 – 25lbs) < 20%
Use of computer: 80%

Apply Now

Refine Your Search

engineer jobs in burwood nsw

Technical Support Engineer

Senior Engineer - Workplace Technology

Mechanical Engineer Technician

Site Engineer

Senior Engineer - AI Workflows

Technical Support Engineer

Early-Career Geotechnical Engineer/Engineering Geologist - Sydney

Partner AI Deployment Engineer - AWS

Graduate Engineer | Public Health, Hydraulic Services and Plumbing Engineering

Deployment Engineer

Support Engineer

Senior Project Engineer

Senior System Engineer (Level 3)

Remedial Engineer

Sr. Technical Support Engineer, Focused Services

Graduate Manufacturing Engineer

Mechanical Engineer

Site Reliability Engineer

Graduate Engineer

Energy Electrical Engineer

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