About Dipole Group
We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Role Overview
We are seeking an experienced Production Support Engineer to support business-critical telecommunications and enterprise applications. The role will be responsible for production operations, incident resolution, service/order troubleshooting, database support, root cause analysis and coordination across application, DevOps, network, provisioning and business teams.
The successful candidate will have strong experience working in SLA-driven production environments, combined with hands-on knowledge of Oracle/PostgreSQL databases, Linux and cloud platforms.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications and services.
- Investigate and resolve failed, pending or stuck transactions/orders across complex integrated systems.
- Manage production incidents, service requests and escalations in accordance with agreed SLAs.
- Perform root cause analysis for recurring incidents and work with engineering teams to implement permanent fixes.
- Coordinate across application support, DevOps, network, provisioning, billing and business teams during incident resolution.
- Monitor production environments and proactively identify performance, availability and capacity issues.
- Perform Oracle and PostgreSQL database administration, including health checks, backup/recovery, patching, upgrades and performance tuning.
- Support database replication, high availability, failover and disaster recovery activities.
- Perform database maintenance including reindexing, vacuuming, statistics collection, tablespace monitoring and log analysis.
- Support AWS-hosted workloads across services such as EC2, RDS, EBS, S3 and CloudWatch.
- Support environment refreshes across Development, Test and UAT environments.
- Identify opportunities to automate repetitive operational and validation activities.
- Prepare operational reports, KPI dashboards, RCA documentation and technical procedures.
- Participate in change, incident and problem management processes.
- Act as an escalation point for critical production issues and coordinate resolution with internal and external stakeholders.
Next StepsIf you are passionate about IT Support and have the necessary skills and experience, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.
Job Type: Full-time, Permanent
Salary: From 80,001 to 90,000 AUD per annum plus Superannuation.
Pay: $80,001.00 – $100,000.00 per year
Work Location: In person
