In-Demand Customer experience specialist Jobs in Baulkham Hills, Nsw

Treating Clients Fairly Manager
Rabobank —Sydney NSW
- Full-time
- Hybrid work
- Annual leave
- Parental leave
Online Customer Service Specialist
Jivaro —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- AI
Digital Performance Specialist
Greenstone Financial Services —Norwest NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Travel reimbursement
- Free food
Quick Apply
Customer Operations Specialist
Corporate Operation Services —Chatswood NSW
- $60,000 - $80,000 a year
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Experience Specialist
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Parental leave
19h
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
10d
Customer Experience Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick Apply
eCommerce Specialist
Jivaro —Parramatta NSW
- $80,000 a year
- Full-time
- Merchandising
- Marketing
Customer Payment Specialist
Fergus Software —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Travel reimbursement
- Commuter assistance
Quick Apply
Specialist: Seasonal Contract - Full Time or Part Time
Apple —Castle Hill NSW
- Part-time
- Customer service
Customer Experience Specialist
Stake —Sydney NSW
- Full-time
- AI
- Annual leave
- Parental leave
Quick Apply
Retail Assistant
Specsavers Pty. Ltd. —Winston Hills NSW
- Full-time
- Customer service
- Paid training
Optical Dispenser
Specsavers Pty. Ltd. —Castle Hill NSW
- Full-time
- Customer service
- Paid training
Medical Receptionist
Ivy Medical Specialists —Bella Vista NSW
- $27 - $29 an hour
- Part-time
- Customer service
- Medical office experience
- Administrative experience
Quick Apply
Customer Experience Specialist - Myer Parramatta
Oroton —Parramatta NSW
- Temporary
- Sales
- Parental leave
Quick Apply
12d
Store Manager (Retail Manager – General)
Toucans bar —Kellyville Ridge NSW
- $80,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
Customer Operations Specialist
RZforex —Chatswood NSW
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Casual - Retail Associate - Bath & Body Works @MacquarieCentre
Bath & Body Works —Macquarie Park NSW
- From $27 an hour
- Hospitality
- Sales
- Customer service
- Employee discount
- Referral program
Quick Apply

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Treating Clients Fairly Manager

Rabobank -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Annual leave
Parental leave

Full Job Description

At Rabobank, our commitment to our employees and clients is at the heart of everything we do.

As the world’s leading specialist in food and agribusiness banking, one of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported…we are focused on growing each other.

About the role:

The purpose of this role is to support the Country Banking Australia (CBAU) Portfolio Management team to strengthen and embed Treating Customers Fairly (TCF) standards and processes within Country Banking Australia.

This role reports into the Head of Non-Financial Risk and supports with improving and maintaining policies, processes, and controls to ensure they are effective and aligned with Treating Customers Fairly (TCF) requirements across areas such as complaints, vulnerable clients, and financial difficulty. You will track and follow up on actions across the business, provide guidance on TCF risk management, and support improvements arising from incidents, reviews, and monitoring activities. The role also includes conducting compliance monitoring, managing incidents and risk assessments, and developing training to build staff awareness. Additionally, you will compile and analyse data, produce reports for stakeholders and regulators, and support the delivery of actions arising from these insights.

Some of the key responsibilities include:

Support implementation of risk and compliance frameworks (including TCF) in daily operations
Provide compliance advice by researching regulatory requirements and business processes
Conduct gap assessments to identify regulatory and compliance requirements
Lead and manage TCF implementation plans and ensure alignment with policy standards
Develop and maintain obligations registers, including risks and controls
Review incidents to identify root causes and recommend control improvements
Support compliance monitoring, testing processes, and conduct reviews
Lead targeted compliance reviews based on risk insights or stakeholder requests
Monitor complaints data and report breaches in line with regulatory requirements
Assist with regulatory reporting, compliance processes, and staff training initiatives

To be successful in the role, you will have:

Solid knowledge and expertise in TCF and Banking Code of Practice requirements
Strong knowledge in the Australian Corporations Act, ASIC Act, NCCP, DDO, Privacy, Banking Act requirements.
Experience and knowledge in Complaints framework, Product Governance framework and vulnerability framework.
Ability to perform compliance gap risk assessments
Demonstrated expertise in risk and control practices.
Ability to clearly present technical information.
Demonstrated experience in stakeholder management and change management.
Excellent communication at all levels across the business

What we're proud to offer you:

Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home.

Wellbeing leave. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

Rabobank is not accepting submissions from recruitment agencies for this role.

Applicants must hold valid work rights for this role.

Apply Now

Refine Your Search

customer experience specialist jobs in baulkham hills, nsw

Treating Clients Fairly Manager

Online Customer Service Specialist

Digital Performance Specialist

Customer Operations Specialist

Customer Experience Specialist

NDIS Local Area Coordinators

Client Services Event Specialist - Global Growth Experiences Start up

Customer Experience Specialist

Customer Experience Specialist

eCommerce Specialist

Customer Payment Specialist

Specialist: Seasonal Contract - Full Time or Part Time

Customer Experience Specialist

Retail Assistant

Optical Dispenser

Medical Receptionist

Customer Experience Specialist - Myer Parramatta

Store Manager (Retail Manager – General)

Customer Operations Specialist

Casual - Retail Associate - Bath & Body Works @MacquarieCentre

I want to receive the latest job alert for customer experience specialist in baulkham hills, nsw

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