About Us
Fergus is on a mission to give tradespeople around the world complete clarity and control over their business. Our platform helps them get paid faster, manage teams more effectively, and make smarter decisions freeing up time to focus on what really matters. With offices in New Zealand, Australia, and the UK, we're a profitable SaaS company in high-growth mode. We've got an ambitious roadmap, global momentum, and a team full of smart, humble humans who genuinely care about building something great together.
The Opportunity
This role is a critical part of Fergus’ growth strategy, focused on accelerating adoption of Fergus Pay across our customer base. You will be the payments expert within the Customer team, leading first-touch conversations, driving payment onboarding, and fueling transaction volume.
This is a great next step for someone from an SDR/BDR or outbound sales environment who thrives on high-activity outreach, can confidently navigate objections, and wants to broaden their career into a role that blends customer education, enablement and product influence.
What You’ll Own
End‑to‑end ownership of the Fergus Pay sales motion for existing customers. Identification of high‑potential customers using existing behavioural and financial data.
Execution of structured outreach, demos, and onboarding steps to drive adoption.
Contribution to persona development and segmentation for marketing campaigns.
Input into landing pages, webinars, and closing campaigns.
Collection and reporting of product feedback, objections, and customer insights.
What Sets You Apart – Your Experience
You’re an energetic, confident outbound caller who thrives on connection and momentum. You’ve spent time in an SDR or outbound sales role and are now looking for a path that blends your commercial drive with long-term customer success.
You must have:
- Proven outbound calling experience, ideally 40+ calls/day. You have tenacity is picking up the phone and starting high-quality conversations.
- Demonstrated ability to handle and overcome objections, reframing value and moving conversations forward.
- Recent experience in SaaS, B2B, SMB
- Confidence using data and customer signals to prioritise outreach and tailor messages.
- A history of hitting (or beating) KPIs across activity or adoption metrics.
- Comfort working in pacey, scaling environments where experimentation is encouraged.
- Excellent communication and education skills; can simplify concepts so customers quickly understand the value.
Perks & Benefits
Wellbeing: 4 extra paid "ME" leave days per year, EAP support, inclusive team events.
Equity: Team members invited to our ESOP (share scheme) after 1 year.
Parental Leave: 10 weeks of additional paid leave + more support for new parents.
Development & Culture: Annual L&D budget, company-wide training, transparent leadership, reward & recognition.
Transport Allowance: Monthly contribution toward travel costs.
Work Setup: Hybrid model: 3 days a week in our Woolloomooloo office (Tues, Wed, Thurs).
Pay: $80,000.00 – $90,000.00 per year
Benefits:
- Free food
- Parental leave
- Travel reimbursement
Experience:
- SaaS, SMB: 3 years (Required)
Work Authorisation:
Work Location: In person
