Client Services Event Specialist
Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.
About ClassBento
ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.
In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.
About the Role
This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.
Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.
You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.
This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.
Responsibilities
- Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
- Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
- Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
- Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
- Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
- Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
- Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.
Skills & Experience
- Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
- Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
- Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
- You need to be able to calmly handle challenging situations or conflict without letting it get you down.
- Strong attention to detail and excellent time management - you don't drop the ball.
- Growth-oriented, continually seeking better ways to solve problems and deliver results.
- A supportive team player who enjoys working both in-person and remotely.
- Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.
Cultural Fit
- Open: You value feedback, love learning, and are committed to continuous improvement.
- Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
- Caring: You build empathetic, professional relationships with colleagues and customers.
Nice to Have
- Experience with B2B sales.
- A genuine love for experiences, arts, and crafts.
- Tech startup or online marketplace experience is a plus!
The Fun Stuff
- Join a talented team making a genuine social impact.
- Competitive salary package
- $500 annual training budget.
- $1,000 worth of ClassBento experiences each year.
- Flexible office and remote work environment.
- Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
- Opportunities to contribute to projects within the Customer
- Service team and collaborate across other departments as the business grows.
Details
- Job Type: Full-time
- Location: Hybrid
- Eligibility: Applicants must have full Australian working rights.
- Salary: $65k - $75k plus super
Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)
Pay: $65,000.00 – $75,000.00 per year
Application Question(s):
- Please include a covering letter, we will NOT review any application if this is not provided
Work Location: Hybrid remote in Chatswood NSW 2067
