Req ID: 7648
Date: 3 Aug 2026
Site: VCCC (Parkville)
Location:
MELBOURNE, VIC, AU, 3000
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Company: Peter MacCallum Cancer Centre
Unit: Specialist Clinics Administration
Division: Chief Operating Officer
Department: Ambulatory Services Operations
Enterprise Agreement: Health and Allied Services, Managers and Administr
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Specialist Clinics Administration
Specialist Clinics Administrator
- Ongoing, full-time role – 80 hours per fortnight with a monthly ADO
- Parkville location, with multiple public transport options available
- Up to $67,194 (pro-rated for part time) + salary packaging + super + 5 weeks annual leave
The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.
About the Team
The Specialist Clinics Administration team plays a vital role in delivering a welcoming, efficient and patient-centred experience across Peter Mac’s Specialist Clinics, Outpatient Pathology Collection and Pre-anaesthetic Clinics. As the first point of contact for many patients and their families, the team works collaboratively with clinicians and patient navigators to coordinate appointments, support patient journeys and ensure the smooth day-to-day operation of outpatient services. Committed to compassion, excellence and teamwork, the team makes a meaningful contribution to providing exceptional cancer care.
About the Role
The Specialist Clinics Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Peter Mac’s Specialist Clinics, Outpatient Pathology Collection and Pre-anaesthetic Clinics (PAC). The Specialist Clinics Administration Officer acts as the first point of contact in providing excellent customer service to patients, clinicians, and patient navigators needing assistance with patient arrivals, responding to patient enquiries, and making and coordinating appointment bookings. This is a full-time position working Monday – Friday.
Remuneration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027. HS Grade 1 Level 1 (HS1) $60,780.72 per annum (full-time equivalent – to be prorated for part-time) to HS Grade 1 Level 5 (HS17) $67,194.40 per annum (full-time equivalent – to be prorated for part-time) dependent on candidate experience. To be discussed with Hiring Manager.
About You
We are looking for innovative, driven and compassionate people to join Peter Mac, where the patient experience is fundamental towards providing the best possible care for our patients. If you have a passion for customer service and value working for a highly respected organisation where your contribution makes a fundamental difference in cancer care, then we would love to hear from you.
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
- Generous salary packaging to increase your take-home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
- Flexible, hybrid working arrangements
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you, we warmly invite you to apply and encourage your early application. All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.
Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.
For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.
Hiring Manager: Kirby Green
Contact Number: 0404173184
Email: [email protected]
Applications Close: 11:59PM Monday 17 August 2026
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Position Summary
The Specialist Clinics Administration Officer role provides clerical and administrative support to patients, their families and the staff attending and providing care in Peter Mac’s Specialist Clinics, Outpatient Pathology Collection and Pre-anaesthetic Clinics (PAC).
The key responsibilities of the Specialist Clinics Administration Officer role are to:
Act as the first point of contact and provide excellent customer service to patients, relatives, general public and staff for the designated unit.
Provide appointment booking support for patients and clinical staff across all services, ensuring patients are notified of all new and changed appointments in a timely manner.
Maintain and interact with Electronic Medical records (EMR), Patient Administration Systems (PAS), other IT systems as required and administrative processes relating to patient registrations, admissions & discharges, appointments and revenue management.
Provide administrative support for the clinical staff (Medical, Nursing, Allied Health and other Administrative Staff) in Specialist Clinics, Pre-anaesthetic Clinics (PAC), Outpatient Pathology
Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025
Classification or Salary Range
HS1
Immunisation Risk Category
Immunisation Category B
Key Relationships
Internal
All clinical staff delivering Specialist Clinics at Peter Mac
Tumour stream Patient Navigators
Other Patient Services Administrative teams
Health Information Services Manager
Skills
Essential Requirements
Experience and/or technical training in an administration setting.
Strong customer service skills, able to communicate effectively and respectfully with patients and staff.
Ability to work independently and within a team environment.
Demonstrated skills in the use of IT systems, preferably in a health care setting.
Desirable Requirements
Experience using patient administration systems, in particular iPM & EMR (Epic).
Previous health service administration experience.
Key Accountabilities
Key Accountabilities Demonstrated by / Key Performance Indicators
1. Provide exceptional customer service
Provide a high level of customer service to patients, carers and staff within a designated team or portfolio
Obtain the required information from patients, carers and staff in an efficient and courteous manner
Respond to patient and/or staff queries in a timely and respectful manner consistent with organisational guidelines
Ensure phone and email enquiries are triaged to the correct destination
2. Accurately and efficiently process patient activities
Electronically process patient activities such as referrals, registrations, appointments and admissions accurately and in a timely fashion.
Communicate with external organisations such as health insurance funds, Veterans Affairs and WorkCover regarding payment of accounts as required
Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
Perform role in line with confidentiality and privacy requirements
3. Prepare accurate and timely reports
Prepare accurate orders, invoices, activity data and/or billing in a timely fashion
Follow progress of invoices, orders or payments to ensure action occurs as specified in these documents
Prepare and report departmental KPIand’s to management on request
4. Support the work of the team and department
Work cooperatively as part of the team and assist other areas and staff as necessary
Prepare agendas, coordinate meeting dates and room bookings and take minutes for meetings
Assess situations or information, clearly and accurately communicate information and make recommendations to peers, team leaders or managers.
Train new employees in basic administrative functions
Identify opportunities for process improvement and work with team lead to implement appropriate solutions
Other tasks as directed by your team leader or manager
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
