In-Demand Manager Jobs in Caulfield, Vic

Customer Service Team Leader
Auto & General Holdings —Malvern VIC
- Customer service
- Office
- In-person
- Parental leave
- Employee discount
Quick Apply
Assistant Store Manager – Full-Time
B.W. Machinery - Kingston Mowers —Cheltenham VIC
- From $75,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
Assistant Manager
REXEL —Moorabbin VIC
- Full-time
- Leadership
- Communication skills
- Parental leave
Quick Apply
Hotel or Motel Manager
SAI SAS PTY LTD —East Melbourne VIC
- $75,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Email Marketing Manager
Sussan Corporation Australia Head Office —Cremorne VIC
- $90,000 - $110,000 a year
- Full-time
- Remote
- CRM software
- Management
- Marketing
- Professional development assistance
Quick Apply
Tutoring Centre Leader / Assistant Manager
My Melbourne Tutors —Bentleigh East VIC
- $40 - $45 an hour
- Part-time
- Sales
- Customer service
- Experience working with children
Quick Apply
5d
Sales Consultant (Warm Leads)
Carbon Savers —Collingwood VIC
- $30 an hour
- Full-time
- In-person
- Free food
Quick Apply
Office Manager
ST. ALi COFFEE —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick Apply
4d
TeamKids - OSHC / Childcare - Coordinator (Director of Service)
TeamKids —Mount Waverley VIC
- $74,373.60 a year
- Part-time
- Work from home
- Employee assistance program
11d
Logistics Manager
Efflog Operations PTY Ltd —Tottenham VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
Quick Apply
Field Sales Manager
Engage Direct —Melbourne VIC
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Sales
- Bachelor's degree
Quick Apply
11d
Venue Manager - Elster Elsternwick
Only Hospitality Group —Elsternwick VIC
- Weekend availability
- Customer service
- Organisational skills
- In-person
Quick Apply
15h
YOMG Multi-Site Manager
YOMG - Yo My Goodness —Melbourne VIC
- From $75,000 a year
- Weekend availability
- Management
- Customer service
- Food service experience
- Employee discount
- Professional development assistance
Quick Apply
6d
Human Resource Manager | Flexible Engagement | Ongoing Contract Opportunity |
Harmony House Community Care & Services —Melbourne VIC
- Part-time
- Management
- Bachelor's degree
- Human resources
- Professional development assistance
Quick Apply
Office Manager
Comfab Products —Noble Park VIC
- $35 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Clinic Manager
MySkin Clinics —Malvern VIC
- $32 - $40 an hour
- Full-time
- Management
- Education
- EMR systems
- Annual leave
- Employee discount
Quick Apply
13d
Sales and Marketing Manager
DOZCO AUSTRALIA PTY LTD —Dandenong VIC
- $120,000 - $130,000 a year
- Full-time
- Sales
- Marketing
- Heavy equipment operation
- Travel reimbursement
- Parental leave
Quick Apply
Assistant Store Manager
Tommy Hilfiger —Moorabbin Airport VIC
- Full-time
- Management
- Sales
- Customer service
- Parental leave
- Employee assistance program
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
7d

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Customer Service Team Leader

Auto & General Holdings -
Malvern VIC

Quick Apply

Job Details

Benefits

Employee rewards program
Parental leave
Employee discount
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Technical support
Leadership
Communication skills

Full Job Description

The role:

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Customer Service Officers, ensuring delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable customers, by instilling a strong risk-aware culture and empowering the team to operate with fairness, compassion, and flexibility.

Key Responsibilities:

Team Leadership & Development:
- Lead, inspire, and manage a team of Customer Service Officers, ensuring alignment with the company values of ownership and integrity, care and passion, and vision and creativity in all interactions and operations
- Drive team performance and professional growth through effective coaching, providing positive and constructive feedback, guidance, and support to enhance individual and collective capabilities
- Conduct regular performances reviews, identifying training needs, and foster a culture of continuous learning and development within the team
Claim Portfolio Management:
- Monitor and support the management of a portfolio of claims, including conducting thorough claim reviews and providing necessary authorisations in line with company policies and guidelines.
Technical & Compliance Expertise
- Provide expert technical support to the team on product knowledge, claims processes, system usage, and compliance requirements
- Ensure strict adherence to all regulatory and internal compliance standards across all team activities
Risk Management & Culture
- Understand and champion the company's risk framework (i.e. risk appetite, risk culture, risk governance), actively cultivating the team's awareness and ownership of risk.
- Promote the understanding that good risk practice is everyone's responsibility, including taking ownership of risk identification documentation, monitoring and mitigation with the team's operations.
Performance Monitoring & Improvement
- Regularly monitor team performance against key metrics and service level agreements, implement proactive measures and corrective actions as required to drive continuous improvement

What we're looking for:

Proven leadership experience within a claims or customer service environment
A genuine passion for coaching, mentoring, and developing individuals to reach their full potential
Excellent understanding of claims processes, product knowledge and compliance requirements
A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers
Ability to foster a positive, collaborative, and risk-aware team culture
Demonstrate experience in performance management and driving continuous improvement initiatives
Exceptional communication and interpersonal skills

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

Location – This is an “in office” role, based at our Malvern office (East of Melbourne City). A premier office environment close to public transport and Melbourne CBD
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Access to A&G's employee reward and recognition platform, powered by Rewards Gateway
Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our recruitment team or hiring leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

manager jobs in caulfield, vic

Customer Service Team Leader

Assistant Store Manager – Full-Time

Assistant Manager

Hotel or Motel Manager

Email Marketing Manager

Tutoring Centre Leader / Assistant Manager

Sales Consultant (Warm Leads)

Office Manager

TeamKids - OSHC / Childcare - Coordinator (Director of Service)

Logistics Manager

Field Sales Manager

Venue Manager - Elster Elsternwick

YOMG Multi-Site Manager

Human Resource Manager | Flexible Engagement | Ongoing Contract Opportunity |

Office Manager

Customer Success Manager

Clinic Manager

Sales and Marketing Manager

Assistant Store Manager

Area Manager

I want to receive the latest job alert for manager in caulfield, vic

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