In-Demand Customer support coordinator Jobs in Wetherill Park, Nsw

Service Delivery Coordinator
Downer Group —North Ryde NSW
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
HR & Time & Attendance Coordinator
CSR —North Ryde NSW
- Full-time
- Microsoft Excel
- Administrative experience
- Manufacturing
- Parental leave
- Employee assistance program
Quick Apply
10d
Tooling Coordinator
Toll Group —Bankstown NSW
- Full-time
- Management
- Microsoft Office
13d
Fleet Coordinator
Nationwide Group —Silverwater NSW
4d
Marketing Funding and Operations Co-ordinator
TD Synnex —Macquarie Park NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Parental leave
- Employee assistance program
Sales & Marketing Coordinator
Ausconnex —Glendenning NSW
- Full-time
- Sales
- Marketing
- No degree
10d
Senior Logistics Coordinator
Azelis —Pittwater NSW
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
12h
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Category Coordinator
Metcash —Macquarie Park NSW
- Microsoft Excel
- Management
- Analysis skills
- Annual leave
- Parental leave
5d
Office Manager
AUSSIE PROFESSIONAL GROUP PTY LTD —Rockdale NSW
- $75,000 - $85,000 a year
- Full-time
- In-person
- Associate degree
Quick Apply
Supply Chain Coordinator
Wellness Pet Company —Pymble NSW
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
Quick Apply
Cables Coordinator
Transgrid —Eastern Creek NSW
- Communication skills
- Parental leave
6d
Return to Work Coordinator
K & S Freighters —Enfield NSW
- Communication skills
- Health insurance
- Parental leave
14d
Luxury Cruise Team Manager
Firstclass.com.au —Parramatta NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Maintenance Store & Procurement Coordinator
DuluxGroup —Padstow NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
5d
Commercial Enterprise Business Development Coordinator
St Vincent de Paul Society —Lewisham NSW
- $83,000 a year
- Full-time
- Management
- Marketing
- Parental leave
- Employee assistance program
5d
Venue and Recreation Officer
Georges River Council —Hurstville NSW
- $72,987.47 - $84,562.01 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
7d
Operations Team Leader
My Guardian —Sydney Olympic Park NSW
- Full-time
- Computer skills
- Leadership
- Communication skills
Quick Apply
3d
Program Analyst & Coordinator
Solventum —North Ryde NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Marketing and Design Coordinator
Suzanne Grae —Macquarie Park NSW
- Full-time
- In-person
- Marketing
- Referral program

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Service Delivery Coordinator

Downer Group -
North Ryde NSW

Apply Now

Job Details

Full-time

Benefits

Annual leave
Work from home
Employee assistance program

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Analysis skills
Communication skills
Time management

Full Job Description

We currently have an opportunity for a Service Delivery Coordinator. Join our team and play a key role in supporting the delivery of team KPI’s reflecting commercial agreements made between Downer and its clients, and that also adhere to SLAs in place between Downer Direct and each contract. Reporting to Team Leader, you'll help deliver high-quality outcomes that support our essential services.

The Opportunity

Downer Direct is an integrated operations hub that exists to provide a single, trusted point of contact for internal (Contract Managers and other contract team members) and external (customers and sub-contractors) stakeholders within our Social Infrastructure & Citizen Services business (SI&CS). Our purpose is to make access to services simple, reliable and responsive – connecting people to the right support at the right time. By combining compassionate service with operational excellence, Downer Direct strengthens trust between the business, our customers and our communities.

Reporting to the Team Leader, the Service Delivery Coordinator is a critical operational delivery position within Downer Direct, responsible in ensuring operational excellence and responsive service delivery to customers. The individual in this role will be performing duties to enable the delivery of the end-to-end work order management process across a range of contracts in SI&CS, following the Downer Direct work instructions and adhering to contract KPI requirements. This role may also have additional duties including contract support, general administration and operation coordination functions across various contracts.

This role supports the Team Leader and contract teams by ensuring efficient workflows are followed, accurate data management and high-quality client and stakeholder service. A requirement of the role is to have the ability to manage tight timelines, support contract compliance and maintain best-practice administrative standards.

Important Skills (experience required)

Excellent MS Office skills (Excel, Word, Powerpoint, Teams).
Strong organisational (time management) and analytical skills
High attention to detail.
Demonstrated ability to apply critical thinking and problem-solving skills.
Well-developed written and verbal communication skills.
Ability to plan and prioritise workloads and meet deadlines.
Ability to work independently and within a team.
Strong customer service capability, including the ability to build effective relationships with internal and external stakeholders.
Ability to interpret contract KPI’s and performance requirements.
Experience in a customer service environment.
Proven ability to work in a fast-paced, multi-transactional environment.
Experience within facilities or contract management is highly regarded.
Experience with contract management systems advantageous.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Why you will enjoy working here

We’re proud of our high-performance culture and commitment to diversity, offering:

Training and development to support and diversify your career.
Hybrid work from home model with training in office for the first few weeks.
Shifts may vary week to week, and availability across weekdays/weekends may be required.
This position is offered on a casual basis. Casual employees receive a 25% loading in lieu of paid leave entitlements such as annual leave and personal leave.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

How to apply
Click "APPLY" and please include your CV. The reference number for this role is 734559.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Apply Now

Refine Your Search

customer support coordinator jobs in wetherill park, nsw

Service Delivery Coordinator

HR & Time & Attendance Coordinator

Tooling Coordinator

Fleet Coordinator

Marketing Funding and Operations Co-ordinator

Sales & Marketing Coordinator

Senior Logistics Coordinator

Customer Care Coordinator

Category Coordinator

Office Manager

Supply Chain Coordinator

Cables Coordinator

Return to Work Coordinator

Luxury Cruise Team Manager

Maintenance Store & Procurement Coordinator

Commercial Enterprise Business Development Coordinator

Venue and Recreation Officer

Operations Team Leader

Program Analyst & Coordinator

Marketing and Design Coordinator

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