In-Demand Service officer/ licence testing Jobs

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Property Officer - Community
City of Greater Dandenong —Dandenong VIC
- $6 - $99,846 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
2d
Senior Game Officer
Game Management Authority —Benalla VIC
- $100,894 - $114,476 a year
- Full-time
2d
Plumber - Field Services
Mackay Regional Council —Mackay QLD
- $76,387 a year
- Full-time
- Plumbing
- Annual leave
- Employee assistance program
Junior Apprentice in Plastering (Wall and Ceiling Lining)
Community Solutions —New Townsville City QLD
- Overtime
- No degree
- Annual leave
- Employee assistance program
Quick Apply
9d
Senior Practice Director
Department of Corrections —Darwin NT
- $152,751 - $166,487 a year
- Full-time
- Research
- No degree
- Leadership
Field Calibration Technician
Employment Hero —Mile End SA
- Overtime
- Laboratory
- Microsoft Excel
- Customer service
1d
Branch Supervisor & Business Development Manager
Bullivants —Mount Isa QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
5d
Marine Mechanic
NT Police Force —Darwin NT
- $92,326 - $101,170 a year
- Full-time
7d
Senior Leading Hand Maintenance
Mackay Regional Council —Mackay QLD
- $74,337.39 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
- Employee assistance program
2d
Specialist Electrician
Gympie Regional Council —Gympie QLD
- $79,584 - $83,102 a year
- Maintenance
- Microsoft Office
- Electrical experience
- Employee assistance program
9d
4th Year Electrical Apprentice
Community Solutions —Darra QLD
- Overtime
- CPR Certification
- Annual leave
- Employee assistance program
Quick Apply
Field Calibration Technician
Trescal (Australia) Pty Ltd —Mile End SA
- Overtime
- Laboratory
- Microsoft Excel
- Customer service
Quick Apply
2d
Mechanical Maintenance Fitter
Foodmach —New South Wales
- $80,000 - $100,000 a year
- Overtime
- Schematics
- Customer service
- Heavy equipment operation
- Employee assistance program
Information Systems Officer
Local Land Services Agency —Australia
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
13d
Senior Projects & Programs Officer
Local Land Services Agency —Australia
- From $133,348 a year
- Full-time
9d
Controls Engineer
Foodmach —Australia
- $80,000 - $100,000 a year
- Overtime
- Schematics
- Customer service
- Heavy equipment operation
- Employee assistance program
Electrician
Foodmach —Australia
- $80,000 - $100,000 a year
- Overtime
- Schematics
- Customer service
- Heavy equipment operation
- Employee assistance program

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

service officer/ licence testing jobs

IT Support Officer

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IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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