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CRM Manager

Jivaro
Alexandria NSW

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Job Details

Full-time
$120,000 - $140,000 a year
6 days ago

Benefits

Free food

Qualifications

E-commerce

Full Job Description

Newly created opportunity to shape & deliver the end to end CRM strategy
Central Sydney Office with Fully Stocked Kitchen, with flexi-hours to suit you
6 Month Contract role - perfectly suited for Working Holiday Visa applicants

Joining one of the biggest Fashion Retailers in Australia and the #1 brand in their category, in a newly created role, to own, shape & execute the CRM and Loyalty strategy for both local and international audiences, in this 6 month contract role.

The Role:
Reporting directly to the GM of Digital, this role will support in the end to end delivery of the CRM & Loyalty roadmap, working alongside a stellar eCommerce & Digital team, in a true partnership.
This role will be key in shaping and executing customer lifecycle strategies, driving engagement and living and breathing data and insights, to drive decision making and deliver a seamless customer experience.

Key Responsibilities & Experience:

Solid experience with delivering high-performing, impactful CRM strategies across multiple channels, within the Retail, Fashion or eCommerce sectors
Solid, indepth technical knowledge of SFMC, Klaviyo, Emarsys or similar platforms
Prior experience with managing or even better, launching Loyalty Programs into market
A strong track record in delivering growth across all key metrics and delivering campaigns Email, SMS, Push, Social, and Web channels
Strong experience with in-depth customer segmentation work, targeting, and persona frameworks
The ability to analyse, interpret & present customer behaviour and translate insights into lifecycle marketing initiatives
Implement test-and-learn approaches including A/B and multivariate testing

Benefits

6 month contract role - perfect opportunity for Working Holiday Visa applicants, or to anyone open to exploring a short term contract with a major Fashion Retailer
Joining a global Fashion brand, with a cult following, with hugely loyal audiences across ANZ, North America, UK & wider EU markets
Stunning central Sydney office location and flexi-hours to suit your own schedule
Fully stocked kitchen, plus catered lunch events + up to 70% product discounts
Learning & progression opportunities, partnering with Creative, eCommerce & Digital Marketing teams, for full-funnel exposure
Join a team that's headed up by some of the most impressive Digital leaders in the industry
A high-energy, tight-knit team culture, that's scored record breaking engagement levels this year

Excited? You should be!

If this sounds like you, apply today or email your resume straight to [email protected]

Apply Now

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