In-Demand Work from home Jobs in Canberra, Act

Contact Centre Operator
Australian Government —Canberra ACT
- $85,745 - $90,465 a year
- Customer service
- No degree
- Communication skills
2d
System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Salesforce
1d
Procurement Administration Officer - APS Level 5
Australian Government —Canberra ACT
- $89,404 - $96,829 a year
- Contract
- Hybrid work
- Communication skills
1d
Team Leader - Workforce and Service Delivery
Woden Community Service —Canberra ACT
- $15,899 a year
- Full-time
- Office
- First Aid Certification
- Leadership
- Work from home
- Employee assistance program
1d
LIMS Developer, APS Level 6 & Executive Level 1, National Measurement Institute
Department of Industry, Science, Energy & Resources —Canberra ACT
- $102,072 - $134,225 a year
- Part-time
- Remote
- DevOps
- Systems design
- Laboratory experience
- Annual leave
- Parental leave
Space Monitoring Systems Engineer, APS Level 6, Australian Space Agency
Department of Industry, Science, Energy & Resources —Canberra ACT
- $102,072 - $111,701 a year
- Part-time
- Remote
- Engineering
- Bachelor's degree
- AI
13d
Business Development Manager
Macquarie Technology Group —Canberra ACT
- Full-time
- Remote
- Sales
- Research
- Presentation skills
Director, Contracts and Commercial | Full-time Permanent
City and Environment —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
14d
Director, Finance Systems | Full-time Permanent
Chief Minister, Treasury and Economic Development —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Work from home
5d
Member, Nomination Panel for Appointments to the Australian Broadcasting Corporation and Special Broadcasting Service Boards
Department of Prime Minister and Cabinet —Barton ACT
- Part-time
- Remote
- Management
7d
Design and Drafting Team Lead
Stantec —Canberra ACT
- Part-time
- AutoCAD
- No degree
- Associate degree
- Work from home
- Employee assistance program
Director, ServiceNow Architecture & Support | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
ACT State Manager- Rehabilitation
Procare Group —Canberra ACT
- Full-time
- Rehabilitation centre
- In-person
- Work from home
- Parental leave
5d
Legal Officers, Trade & Investment Law Disputes & Advisory Section - APS Level 5 & APS Level 6
Australian Government —Canberra ACT
- $89,404 - $113,413 a year
- Hybrid work
Occupational Therapist
Baptistcare WA —Canberra ACT
- Full-time
- Remote
- First Aid Certification
- Communication skills
- Work from home
- Employee assistance program
Business Development Manager - Canberra
Oliver Wyman —Canberra ACT
- Full-time
- Hybrid work
- Business development
- Communication skills
Business Development Manager
Knauf Australia —Fyshwick ACT
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Work from home
General Manager - Sales ACT
AVEC —Canberra ACT
- Full-time
- Microsoft Excel
- Work from home
- Parental leave
Speech Pathologist | Full-time Temporary with a Possibility of Permanency
Health and Community Services —Canberra ACT
- $111,639 - $126,060 a year
- Temporary
- Administrative experience
- Working with children
- Paediatrics
- Annual leave
8d
Solutions Architect
Cellebrite —Canberra ACT
- Full-time
- Research
- Administrative experience
- SQL
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work from home jobs near canberra, act

Contact Centre Operator

Australian Government -
Canberra ACT

Apply Now

Job Details

$85,745 - $90,465 a year
2 days ago

Qualifications

Customer service
Call centre
Certificate III
Communication skills
Office experience

Full Job Description

Canberra, ACT (The agency supports and promotes flexible working, including working from home by negotiation where appropriate; however, due to the nature of the role, regular attendance in the office will be required)
Ongoing/Non-Ongoing (The position is Ongoing, however Non-Ongoing employment may be offered for an initial engagement of up to 12 months)
$85,745 - $90,465 + Superannuation

About the Branch

The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity.

The branch complements the scheme-focus of other agency divisions by providing digital services for internal and client-facing systems and facilitating strategic communications and client engagement through the agency’s website and contact centre. In addition, the Branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, risk management and assurance, facilities management and human resource management.

About the Section

The Corporate Communication Section is new section within our established Communications area, and supports the agency’s outcomes by promoting our culture, employee value proposition, managing our web services and our contact centre. The section currently encompasses 4 teams; Internal and Events, Content Design, Data and Web Management and the Contact Centre.

Role Responsibilities and Duties

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will:

Provide a high level of customer service to stakeholders via telephone and email.
Meet service level standards.
Demonstrate a sound general knowledge of the agency’s schemes and projects, including broadly understanding relevant legislation and associated policy frameworks.
Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
Provide support to team leader and colleagues to ensure team outcomes are met.
Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Knowledge, Skills and Attributes

Our preferred candidate must have:

Sound verbal and written communication skills.
Background in customer service.
Good attention to detail, including being able to follow established processes and document interactions accurately and in a timely manner.
Ability to remain calm under pressure.

The following experience and qualities are highly desirable, but not essential:

Previous experience working in an office and/or call centre environment.
Previous experience managing a high volume of telephone enquiries.
Ability to work in a changing environment.
Ability to work collaboratively within a team environment.
Ability to deal with and manage difficult enquiries over the phone and via email.
A Certificate III in Contact Centre or equivalent experience.
An understanding of the government’s renewable energy policies and programs.

Applications close 11.30pm on Sunday, 26 July 2026

Apply Now

Refine Your Search

work from home jobs in canberra, act

Contact Centre Operator

System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency

Procurement Administration Officer - APS Level 5

Team Leader - Workforce and Service Delivery

LIMS Developer, APS Level 6 & Executive Level 1, National Measurement Institute

Space Monitoring Systems Engineer, APS Level 6, Australian Space Agency

Business Development Manager

Director, Contracts and Commercial | Full-time Permanent

Director, Finance Systems | Full-time Permanent

Member, Nomination Panel for Appointments to the Australian Broadcasting Corporation and Special Broadcasting Service Boards

Design and Drafting Team Lead

Director, ServiceNow Architecture & Support | Full-time Permanent

ACT State Manager- Rehabilitation

Legal Officers, Trade & Investment Law Disputes & Advisory Section - APS Level 5 & APS Level 6

Occupational Therapist

Business Development Manager - Canberra

Business Development Manager

General Manager - Sales ACT

Speech Pathologist | Full-time Temporary with a Possibility of Permanency

Solutions Architect

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