Classification: Senior Information Technology Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 00777
Directorate: Digital Canberra
Advertised (Gazettal date): 18 June 2026
Contact Officer: Melissa Carlill on [email protected] or (02) 6205 0158
Details: Digital Canberra is seeking a skilled and strategic Director, ServiceNow Architecture & Support.
You will lead the Platform Architecture & Support pillar for Digital Canberra’s enterprise service management platform (ServiceNow). You are accountable for the platform’s technical integrity, reliability, security, and scalability - ensuring it operates as a secure, high‑performing shared service that enables consistent service experiences across ACT Government. You will set and enforce platform architecture and engineering standards, oversee platform operations and lifecycle (including releases and upgrades), and provide authoritative technical governance to enable sustainable delivery outcomes.
At Digital Canberra, we offer a rewarding government career that has a direct, positive impact on the Canberra community. You may be strategic, helping us lead technology investment decisions to build a genuinely connected Canberra. Or you may enjoy the hands-on satisfaction of working with the latest technology to keep our hospitals, schools, and government running. At Digital Canberra, you will make a difference!
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements: Refer to the Position Description for further information about this role. You may wish to speak to the listed Contact Officer if you have any queries once you have reviewed the Position Description.
Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
As part of the ACT Public Service (ACTPS), Digital Canberra offers some of the best hybrid and flexible working arrangements in Australia. Flexible working in the ACTPS means we provide the opportunity to work remotely (from home) or from a choice of office locations around Canberra, although the exact arrangements will be discussed with your hiring manager, based on operational needs.
How to Apply: Submit a copy of your curriculum vitae and a two-page response that addresses the “What You Require” section of the Position Description.
Please also submit copies of required certifications.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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