Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.
We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.
Are you an experienced workforce planning, rostering or service delivery professional looking for your next leadership opportunity? Join our Aged Care & Community team and play a pivotal role in ensuring high-quality in-home support services are delivered across Canberra.
We are looking for an experienced and practical Team Leader – Workforce and Service Delivery to lead rostering, workforce coordination and service delivery support across our Aged & Community Care programs.
This role is central to keeping in-home aged care services running smoothly for older people in the community. You’ll oversee day-to-day rostering, support scheduling staff, monitor workforce coverage, and help ensure services are delivered safely, consistently and in line with client needs.
Working across our Woden and Northside sites, you’ll lead a team of Scheduling Coordinators and work closely with Home Support Workers, other Team Leaders, HR, Finance, Payroll and Compliance. The role also oversees the quality and delivery of domestic assistance and gardening services, including third-party provider coordination where required.
Our Offer:
- Generous salary packaging up to $15,899 per FBT year, plus Meals & Entertainment up to $2,650 per FBT year.
- 15 days paid personal leave per annum (pro rata) for full & part-time employees.
- 24/7 nationally recognised Employee Assistance Program (EAP), plus 3 additional holistic wellbeing sessions.
- A structured professional development pathway—including mentoring, leadership coaching and role‑relevant learning to support your next career step.
- Access to reflective practice support and supervision to strengthen leadership capability and educator wellbeing.
- Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.
In this role, you will:
- Lead workforce coordination and rostering across Woden and Northside.
- Support Scheduling Coordinators to produce accurate rosters and manage day-to-day changes.
- Help maintain service continuity by monitoring leave, vacancies, unplanned absences and unfilled shifts.
- Use workforce data to identify risks, trends and practical improvements.
- Oversee Home Support Worker timesheets, travel kilometres and related data quality.
- Support induction, training follow-up, audits and workforce planning.
- Help resolve workforce, invoice, roster and service delivery issues.
- Contribute to quality, safeguarding, incident reporting and continuous improvement.
- Work with clients, carers, staff and external providers to support effective service delivery.
This role works across both our Woden and Northside sites, so regular travel between offices is required. The position is expected to be office-based 4–5 days per week to support day-to-day rostering, staff supervision and service delivery. There may be scope to work from home one day per week in the future, once the role is established and operational needs allow.
You will be someone who can stay calm in a busy operational environment, make sound decisions, have a strong attention to detail, and keep people informed when things change. You’ll need to be organised, confident working with data and systems, and comfortable having difficult conversations.
You will bring:
- Experience in rostering, scheduling, workforce coordination or service delivery operations.
- Supervisory or team leadership experience.
- Strong judgement and the ability to work with limited direction.
- Confidence using data and systems to monitor performance, identify risks and improve processes.
- Good communication skills, including the ability to work with staff, clients, carers and internal teams.
- An understanding of aged care, home support, community services or similar programs, or the ability to learn quickly.
- Current, or willingness to obtain, First Aid certification.
- Current National Police Check and Working with Vulnerable People registration.
