In-Demand Concierge Jobs in Chadstone, Vic

Health Concierge Team Leader - Customer Support
Australian Unity —Clayton VIC
- Full-time
- Salesforce
- No degree
- Communication skills
- Health insurance
- Employee discount
19h
Workplace Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
Quick Apply
1d
Administration & Business Support Coordinator
Executive Personal Concierge —Camberwell VIC
- $38 - $45 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Quick Apply
6h
Concierge Security, Security
Museums Victoria —Melbourne City Centre VIC
- $72,189 a year
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
4d
Receptionist
Next Gen Health & Lifestyle Clubs —Doncaster VIC
- CPR Certification
- Customer service
- First Aid Certification
- Gym membership
4d
Data Center Concierge III
Equinix —Melbourne VIC
- Full-time
- Customer service
- AI
- Communication skills
23h
Concierge
BGIS —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
8d
Concierge
Marriott International, Inc —Melbourne VIC
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
22h
Security Officer
Glad Group —Melbourne VIC
- Weekend availability
- Customer service
- First Aid Certification
- Communication skills
- Employee assistance program
13d
Guest Service Agent
TFE Hotels —Melbourne VIC
Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Microsoft Office
12d
Security Operations Manager
Challenger Security —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
- Employee discount
Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
Guest Experience Leader
Hyatt Centric Melbourne —Melbourne VIC
- Weekend availability
- Communication skills
- Time management
Loyalty & Customer Growth Manager
Starbucks —Collingwood VIC
- Full-time
- CRM software
- Analysis skills
- Café
Quick Apply
7d
Club Manager (Work Club 7 Spencer St)
Work Club Global —Melbourne VIC
Wine Merchant - Dan Murphy's South Melbourne
Dan Murphy's —Southbank VIC
- From $74,400 a year
- Full-time
- No degree
- Employee assistance program
Quick Apply
Bell Captain
Hyatt Centric Melbourne —Melbourne VIC
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
Associate Software Engineer
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Annual leave
- On-the-job training
12d
Security and Compliance Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
Quick Apply

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Health Concierge Team Leader - Customer Support

Australian Unity -
Clayton VIC

Apply Now

Job Details

Full-time
19 hours ago

Benefits

Health insurance
Employee discount
Insurance services

Qualifications

Call center experience
Certificate IV
Salesforce
Diploma
Communication skills

Full Job Description

Across Home Health, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently – we believe we will be able to plan and deliver better care for customers. Our mission is to create a distinctly different and integrated healthcare company instinctively chosen for its quality, legitimacy, and independence.

Home Health’s Health Concierge Customer Support team delivers customer outcomes and responds to customer queries including funding, scheduling, services, and billing.

Your New Role:

As our Health Concierge Team Leader – Customer Support you will provide strong leadership and guidance to the Health Concierge Customer Support team. Your focus will be to enhance the customer experience by streamlining processes, managing enquiries, and resolving issues with precision. Please note that this role will be based in Clayton, Victoria and we are looking for someone with mandatory call centre experience as a team leader.

Within this role you will also:

Proactively engage with team members to monitor performance, understand skills and competence, and identify areas for development.
Identify and adopt process improvement opportunities as well as implement scripts and processes that support consistency of experience and drive down average handling times.
Conduct call recording quality checks, identifying opportunities for coaching and improvement.
Analyse complex business problems, develop, and implement solutions, and optimise systems to meet changing business needs.
Reporting of risks associated with customers.
Manage daily operations and continuous improvement activities to improve overall function and compliance requirements.
Actively contribute to the design, delivery and adoption of system-based tools and lead the implementation of processes and procedures that embed consistent ways of working.
Monitor the quality of customer data to ensure compliance with all regulatory obligations.

This full-time role is based at our Clayton office in Victoria and offers hybrid flexibility following the completion of probation, including 2 days working from home.

About you:

A pragmatic proactive problem solver.
Understanding of both the aged care sector and operating a complex customer contact centre(Call centre experience as a Team Leader is mandatory).
Customer focused with ability to engage and develop others.
Experience working in a fast paced environment.
Demonstrated experience managing teams.
Sound working knowledge of funding instruments and regulations associated with in-home/community care services.
Certificate IV or Diploma qualification in community or aged care is desirable (or equivalent experience).
Excellent verbal and written communication skills combined with demonstrated ability to engage with a frontline workforce using various communication channels.
Knowledge of digital tools, such as Genesys and Salesforce

Benefits & Perks

Flexible Working Arrangements
Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
Fitness Passport – discounted access to gyms and fitness facilities
Exclusive employee discounts across Australian Unity products, travel, and accommodation
Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

If you're ready to make a meaningful impact on healthcare delivery and drive team excellence, please apply to the role and we will get in touch with you .

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

perks

Above award pay rates

Employee perks
Discounts on health, insurance, travel, and more

Supported and paid induction program

Paid travel and KM’s

Flexible hours

Apply Now

Refine Your Search

concierge jobs in chadstone, vic

Health Concierge Team Leader - Customer Support

Workplace Concierge

Administration & Business Support Coordinator

Concierge Security, Security

Receptionist

Data Center Concierge III

Concierge

Concierge

Security Officer

Guest Service Agent

Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time

Security Operations Manager

Expression of Interest | Residential Property & Communities | Melbourne R0193635 Accolade on A'Beckett St South Melbourne, Victoria | Melbourne, Victoria Full time

Guest Experience Leader

Loyalty & Customer Growth Manager

Club Manager (Work Club 7 Spencer St)

Wine Merchant - Dan Murphy's South Melbourne

Bell Captain

Associate Software Engineer

Security and Compliance Manager (Australia)

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