Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
The position will suit someone who is a strong communicator, experienced and organised in completing routing and ad-hoc tasks, admin focused and with the ability to deliver outstanding customer service at all times. Applicants may come from multifaceted industries including but not limited to hospitality, reception, administration or other customer centric roles and will be working Monday-Friday in a permanent position.
This is a customer facing role, so applicants should work onsite, enjoy client interaction and have the confidence to identify customer trends, issues or concerns, taking appropriate actions where possible and call out accordingly when needed.
Our Concierge will provide support to datacenter facilities and administrative duties following standard procedures:
Perform ad hoc support tasks for IBX Operations teams, including but not limited to parking administration, CCTV and access control data retrieval and analysis, event coordination, and maintenance management system administration.
Take an active role in emergency response preparedness, including participating in evacuation drills and incidents by coordinating and managing designated muster areas, accounting for personnel, and supporting site emergency procedures.
Customer Support and onsite Customer Liaison
Benefits of Equinix and the role:
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
