Australia's largest public museum organisation is seeking a Concierge Security at Museums Victoria.
ABOUT MUSEUMS VICTORIA:
Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)-where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.
Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.
ABOUT THE POSITION:
Our Concierge Security officers combine frontline customer service with security expertise. Reporting to the Coordinator, Security Operations, you'll be the welcoming face of our venues - sharing knowledge of our exhibits, collections and spaces with visitors - while monitoring designated areas to identify and prevent security breaches, theft and other disturbances. Working closely with our Security Operations Centre (SOC), you'll report suspicious activity, escalate incidents promptly, and support team tracking and incident reporting to keep our people, visitors and collections safe.
Some of the key duties include:
- Monitoring all museum spaces - including collections, galleries and front-of-house areas - to ensure the safety of visitors, staff, assets and equipment
- Interacting with visitors to provide an engaging, enjoyable experience, including information about galleries, ticketed exhibitions, programs, tours, events, retail and food and beverage facilities
- Positively resolving visitor issues and complaints within Museum guidelines and procedures
- Recording incidents, observations and customer engagement feedback in the SOC database accurately and promptly, and communicating relevant incidents through established channels
- Supporting the Security Operations Centre by monitoring surveillance feeds, tracking team movements and maintaining awareness of facility-wide security status
- Responding promptly in emergencies as a key member of the incident response team - assisting with evacuations, medical emergencies and other crisis scenarios, and providing first aid when required
The successful applicant will have:
- Strong verbal communication and customer service skills, with demonstrated experience engaging with people to create a positive and memorable experience
- Ability to stay calm under pressure and handle emergencies with a level head
- Prior experience in a security role, preferably in a public-facing environment
- Proficiency in using security software and incident reporting tools, with attention to detail and the ability to handle sensitive data securely
- Certificate II in Security Operations, a valid Security Licence, current First Aid and CPR certification, and a valid Victorian Driver's Licence
OTHER INFORMATION
This is an ongoing, irregular part-time (0.7 FTE) position based across Museums Victoria's venues - Melbourne Museum (including the Royal Exhibition Building), the Immigration Museum, Scienceworks and the Merri-bek Annexe. The role works to a roster that regularly includes weekends, public holidays and hours outside the standard span. The salary on offer is Grade 2, Value Range 2 - $72,189 per annum, pro rata + 12% Superannuation.
OUR COMMITMENT
Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse. The successful applicant will be required to undergo a National Police Records Check and a Working with Children Check, and be assessed as suitable.
Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations.
We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact the person listed as the contact for this job ad.
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select "All Jobs" and click on the link for this job's listing.
To apply, please click "Apply for this Job" at the bottom of the job listing page.
For more information about this position, please contact Dell Fisher at [email protected].
Please submit the following two documents with your application:
- Your Resume
- A cover letter addressing the following Key Selection Criteria:
- Strong verbal communication and customer service skills, with demonstrated experience engaging with people to create a positive and memorable experience
- Ability to stay calm under pressure and handle emergencies with a level head
- Prior experience in a security role, preferably in a public-facing environment
APPLICATIONS CLOSE: 11 September 2026 (11:59pm)
