In-Demand Work from home Jobs in Kingston, Act

Contact Centre Operator
Australian Government —Canberra ACT
- $85,745 - $90,465 a year
- Customer service
- No degree
- Communication skills
3d
Travel Consultant
FCM —Canberra ACT
- $75,000 - $85,000 a year
- Full-time
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
1d
Project Officer | Full-time Temporary
Education —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Administrative experience
6d
Subscriptions Officer | Full-time Permanent
City and Environment —Canberra ACT
- $86,750 - $93,416 a year
- Full-time
- Hybrid work
- Communication skills
8h
IT Security Administrator - Remote
KBR —Canberra ACT
- Full-time
- Remote
- Azure
- Bachelor's degree
- No degree
6d
Digital Marketing and Social media Specialist (Part-Time)
Mr. Papa —Fyshwick ACT
- $28 - $32 an hour
- Part-time
- Hybrid work
- Bilingual
- Hospitality
- Spanish
- Work from home
- Employee discount
Quick Apply
2d
Finance Officer | Full-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Customer service
- Communication skills
6d
Procurement Administration Officer - APS Level 5
Australian Government —Canberra ACT
- $89,404 - $96,829 a year
- Contract
- Hybrid work
- Communication skills
2d
Australian English Speaker
Welocalize —Canberra ACT
- $25.20 an hour
- Remote
- AI
Quick Apply
5d
System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Salesforce
2d
Clinical Analyst - Australia
GeneDx —Canberra ACT
- $202,000 - $230,000 a year
- Remote
- Medicine
- Doctoral degree
- Microsoft Office
18h
Team Leader - Workforce and Service Delivery
Woden Community Service —Canberra ACT
- $15,899 a year
- Full-time
- Office
- First Aid Certification
- Leadership
- Work from home
- Employee assistance program
2d
International Marketing Project
one percent club —Amaroo ACT
- $250 - $15,000 a month
- Full-time
- Management
- Leadership
- Communication skills
- Work from home
Quick Apply
Deputy Chief Information Officer | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $172,246 a year
- Temporary
- Hybrid work
- AI
6d
Mortgage Broker - ACT
Aussie —Canberra ACT
- Up to $300,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Finance
Quick Apply
Regulatory Communications and Engagement, Assistant Director | Full-time Permanent
City and Environment —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
- Hybrid work
2h
Global Marketing Project
one percent club —Amaroo ACT
- $250 - $15,000 a month
- Full-time
- Management
- Leadership
- Communication skills
- Work from home
Quick Apply
Assistant Director - Finance Systems and Process Improvement | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
- Management
- Budgeting
6d
Senior Investigator | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
7d
Assistant Director, Enterprise Technology and Security Branch
Department of Prime Minister and Cabinet —Canberra ACT
- $130,638 - $148,889 a year
- Part-time
- In-person
- Negotiation
19h

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Contact Centre Operator

Australian Government -
Canberra ACT

Apply Now

Job Details

$85,745 - $90,465 a year
3 days ago

Qualifications

Customer service
Call centre
Certificate III
Communication skills
Office experience

Full Job Description

Canberra, ACT (The agency supports and promotes flexible working, including working from home by negotiation where appropriate; however, due to the nature of the role, regular attendance in the office will be required)
Ongoing/Non-Ongoing (The position is Ongoing, however Non-Ongoing employment may be offered for an initial engagement of up to 12 months)
$85,745 - $90,465 + Superannuation

About the Branch

The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity.

The branch complements the scheme-focus of other agency divisions by providing digital services for internal and client-facing systems and facilitating strategic communications and client engagement through the agency’s website and contact centre. In addition, the Branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, risk management and assurance, facilities management and human resource management.

About the Section

The Corporate Communication Section is new section within our established Communications area, and supports the agency’s outcomes by promoting our culture, employee value proposition, managing our web services and our contact centre. The section currently encompasses 4 teams; Internal and Events, Content Design, Data and Web Management and the Contact Centre.

Role Responsibilities and Duties

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will:

Provide a high level of customer service to stakeholders via telephone and email.
Meet service level standards.
Demonstrate a sound general knowledge of the agency’s schemes and projects, including broadly understanding relevant legislation and associated policy frameworks.
Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
Provide support to team leader and colleagues to ensure team outcomes are met.
Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Knowledge, Skills and Attributes

Our preferred candidate must have:

Sound verbal and written communication skills.
Background in customer service.
Good attention to detail, including being able to follow established processes and document interactions accurately and in a timely manner.
Ability to remain calm under pressure.

The following experience and qualities are highly desirable, but not essential:

Previous experience working in an office and/or call centre environment.
Previous experience managing a high volume of telephone enquiries.
Ability to work in a changing environment.
Ability to work collaboratively within a team environment.
Ability to deal with and manage difficult enquiries over the phone and via email.
A Certificate III in Contact Centre or equivalent experience.
An understanding of the government’s renewable energy policies and programs.

Applications close 11.30pm on Sunday, 26 July 2026

Apply Now

Refine Your Search

work from home jobs in kingston, act

Contact Centre Operator

Travel Consultant

Project Officer | Full-time Temporary

Subscriptions Officer | Full-time Permanent

IT Security Administrator - Remote

Digital Marketing and Social media Specialist (Part-Time)

Finance Officer | Full-time Temporary with a Possibility of Permanency

Procurement Administration Officer - APS Level 5

Australian English Speaker

System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency

Clinical Analyst - Australia

Team Leader - Workforce and Service Delivery

International Marketing Project

Deputy Chief Information Officer | Full-time Temporary

Mortgage Broker - ACT

Regulatory Communications and Engagement, Assistant Director | Full-time Permanent

Global Marketing Project

Assistant Director - Finance Systems and Process Improvement | Full-time Temporary

Senior Investigator | Full-time Temporary with a Possibility of Permanency

Assistant Director, Enterprise Technology and Security Branch

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