In-Demand Work from home Jobs in Canberra, Act

Contact Centre Operator
Australian Government —Canberra ACT
- $85,745 - $90,465 a year
- Customer service
- No degree
- Communication skills
2d
System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Salesforce
1d
Procurement Administration Officer - APS Level 5
Australian Government —Canberra ACT
- $89,404 - $96,829 a year
- Contract
- Hybrid work
- Communication skills
1d
Team Leader - Workforce and Service Delivery
Woden Community Service —Canberra ACT
- $15,899 a year
- Full-time
- Office
- First Aid Certification
- Leadership
- Work from home
- Employee assistance program
1d
Recovery Coach – Contractor Opportunities
CoAbility —Canberra ACT
- Remote
- Bachelor's degree
Deployment Strategist - AUS Government
Palantir Technologies —Canberra ACT
- Full-time
- SQL
- Scripting
Deputy Chief Information Officer | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $172,246 a year
- Temporary
- Hybrid work
- AI
5d
Assistant Director - Finance Systems and Process Improvement | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
- Management
- Budgeting
5d
Director, Digital Policy | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
12d
Behaviour Support Practitioner
Positive Rhythm Pty Ltd —Canberra ACT
- From $160,000 a year
- Full-time
- Working with children
- First Aid Certification
- Care plans
- Travel reimbursement
- Work from home
Quick Apply
Senior Space Data Scientist, Executive Level 1, Australian Space Agency
Department of Industry, Science, Energy & Resources —Canberra ACT
- $126,391 - $134,225 a year
- Part-time
- Remote
- Data analysis skills
- Databases
- Bachelor's degree
14d
Australian English Speaker
Welocalize —Canberra ACT
- $25.20 an hour
- Remote
- AI
Quick Apply
4d
Generalist Junior Consultant and Consultants, Canberra
Boston Consulting Group —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Education
B2B Sales Representative — Australia Market (Commission-Based)
Penguin Formula —Canberra ACT
- Contract
- Remote
- Sales
- English
- Business development
Quick Apply
AEE2 Director, Internal Audit and Risk
ASIO —Canberra ACT
- $161,682 - $191,321 a year
- Management
- Analysis skills
- AI
- Annual leave
- Employee assistance program
Project Manager
KBR —Canberra ACT
- Full-time
- Engineering
- Administrative experience
- Business development
- Health insurance
- Annual leave
Telehealth Doctor
InstantScripts —Canberra ACT
- $200 - $250 an hour
- Choose your own hours
- Remote
- Communication skills
- Work from home
Quick Apply
Business Development Manager
Datacom —Canberra ACT
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Sr Technology Consultant
Dynatrace —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Employee stock purchase plan
- Health insurance
Joinery Drafter (Mozaik)
Asmbl —Mitchell ACT
- $58,000 - $90,000 a year
- Part-time
- Hybrid work
- Construction experience
Quick Apply

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Contact Centre Operator

Australian Government -
Canberra ACT

Apply Now

Job Details

$85,745 - $90,465 a year
2 days ago

Qualifications

Customer service
Call centre
Certificate III
Communication skills
Office experience

Full Job Description

Canberra, ACT (The agency supports and promotes flexible working, including working from home by negotiation where appropriate; however, due to the nature of the role, regular attendance in the office will be required)
Ongoing/Non-Ongoing (The position is Ongoing, however Non-Ongoing employment may be offered for an initial engagement of up to 12 months)
$85,745 - $90,465 + Superannuation

About the Branch

The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and guidelines as a non-corporate Commonwealth entity.

The branch complements the scheme-focus of other agency divisions by providing digital services for internal and client-facing systems and facilitating strategic communications and client engagement through the agency’s website and contact centre. In addition, the Branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, risk management and assurance, facilities management and human resource management.

About the Section

The Corporate Communication Section is new section within our established Communications area, and supports the agency’s outcomes by promoting our culture, employee value proposition, managing our web services and our contact centre. The section currently encompasses 4 teams; Internal and Events, Content Design, Data and Web Management and the Contact Centre.

Role Responsibilities and Duties

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will:

Provide a high level of customer service to stakeholders via telephone and email.
Meet service level standards.
Demonstrate a sound general knowledge of the agency’s schemes and projects, including broadly understanding relevant legislation and associated policy frameworks.
Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
Provide support to team leader and colleagues to ensure team outcomes are met.
Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Knowledge, Skills and Attributes

Our preferred candidate must have:

Sound verbal and written communication skills.
Background in customer service.
Good attention to detail, including being able to follow established processes and document interactions accurately and in a timely manner.
Ability to remain calm under pressure.

The following experience and qualities are highly desirable, but not essential:

Previous experience working in an office and/or call centre environment.
Previous experience managing a high volume of telephone enquiries.
Ability to work in a changing environment.
Ability to work collaboratively within a team environment.
Ability to deal with and manage difficult enquiries over the phone and via email.
A Certificate III in Contact Centre or equivalent experience.
An understanding of the government’s renewable energy policies and programs.

Applications close 11.30pm on Sunday, 26 July 2026

Apply Now

Refine Your Search

work from home jobs in canberra, act

Contact Centre Operator

System and Customer Support Officer | Full-time Temporary with a Possibility of Permanency

Procurement Administration Officer - APS Level 5

Team Leader - Workforce and Service Delivery

Recovery Coach – Contractor Opportunities

Deployment Strategist - AUS Government

Deputy Chief Information Officer | Full-time Temporary

Assistant Director - Finance Systems and Process Improvement | Full-time Temporary

Director, Digital Policy | Full-time Permanent

Behaviour Support Practitioner

Senior Space Data Scientist, Executive Level 1, Australian Space Agency

Australian English Speaker

Generalist Junior Consultant and Consultants, Canberra

B2B Sales Representative — Australia Market (Commission-Based)

AEE2 Director, Internal Audit and Risk

Project Manager

Telehealth Doctor

Business Development Manager

Sr Technology Consultant

Joinery Drafter (Mozaik)

I want to receive the latest job alert for work from home in canberra, act

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