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Customer Engagement Specialist

Ruttley Services
Chatswood NSW

Quick Apply

Job Details

Permanent | Full-time
$28 - $35 an hour

Qualifications

CRM software
Outbound sales
Communication skills

Full Job Description

Join Our Dynamic Team & Make a Difference!

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services!

At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade.

Our commitment to exceptional service has earned us 300+ glowing online reviews and we live by our motto: “Reliable, Responsive, Reassuring... That’s Ruttley.”

Why You'll Love Working With Us

Competitive Remuneration Package: Your hard work deserves a rewarding pay.

Career Growth: We invest in your future with continuous learning and development opportunities.
Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
Fun Work Outings: We believe in work-life balance and having fun along the way!

What about you? In this role, you will be required to undertake the following duties, not limited to:

Make outbound calls to our existing customer database (warm leads) to generate leads and appointments for our plumbing and electrical services.
Maintain a high call volume while ensuring professionalism and excellent customer service.
Identify and qualify potential leads within our database, ensuring accurate information is recorded.
Follow up on leads to maximize conversion rates.
Conduct follow-up calls on lost jobs, addressing any concerns and attempting to re-engage customers.
Meet and exceed weekly and monthly targets.
Assist with general administrative tasks, including data entry, appointment scheduling, and maintaining customer records.
Answer incoming calls and provide assistance during peak call volume or overflow situations.

What you need?

Proven experience in outbound sales or appointment setting, preferably in the home services industry.
Excellent communication skills, both verbal and written.
Customer-oriented with a pleasant and engaging phone manner.
Self-motivated, results-driven, and a strong desire to succeed.
Familiarity with CRM software is a plus.
Ability to work in a fast-paced environment.

BENEFITS:

Career development
Part of a growing & successful team
Great company culture
Regular work outings

Company Overview

Please visit our company website for more information

Quick Apply

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