Posted: 09/06/2026
Closing Date: 09/07/2026
Job Type: Fixed Term Contract
Location: National
Job Category: Claims
Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.
Flex Insurance is a digital underwriting agency offering tailored comprehensive residential strata insurance. Growing at over 100% year on year, we are constantly innovating and capitalising on new market opportunities. Flex is owned by CHU which is part of the Steadfast Group; a top 200 ASX-listed company with $7 billion in total billings. Steadfast is the largest general insurance broker network and group of underwriting agencies in Australasia.
A career at Flex is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our hybrid working model and technology enables our people to be close-knit and connected. We are proud to be an award-winning underwriting agency, and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working at Flex Insurance
When you join Flex, you will join a friendly and supportive team who are committed to your wellbeing and engagement. To support and reward you, we offer:
- Work where suits you best - we offer an inclusive and flexible hybrid work model
- Real connection and interaction - we offer regular Companywide team & Town Hall Days
- Hard work deserves recognition - competitive salary packaging and annual bonus scheme for permanent roles
- Grow your future savings - employer matched superannuation contributions
- Take the stress out of the unexpected – access extra flexible leave for life’s ups and downs
- Celebrate the joy of parenthood - 18 weeks paid parental leave
- We support your charitable work - paid annual volunteer day
- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
- Grow with us - professional development and study assistance / study leave
- Support when you need it most – extensive health & wellbeing initiatives
- Diversify your experience - Work and Travel Adventure Program
- Family first - Flex are accredited as a Family Inclusive Workplace 2022/28
- You can be you - Flex are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
What your new jobs looks like
As a Claims Consultant, you will work within our Claims Team focusing on end-to-end claims management, driving outstanding customer experience and delivering market leading claims service through quality technical response.
The position is diverse, and includes the following key elements:
Manage a portfolio of strata claims within agreed timeframes
Ensure the delivery of a "Concierge" claims service on every claim
Ensure regular and accurate reporting is provided to the Claims Managers
Assist with overflow of claims matters from other branches
Providing risk insights and guidance to the Underwriting team
We'd love to meet you ...
Especially if you can talk to us about your:
Minimum 2 years property claims experience, preferably strata
Sound working knowledge of claims operations and understanding of quality service standards
Strong problem solving and ability to think analytically
Comprehensive experience in dealing with loss adjusters, repairers, brokers, strata managers etc.
Demonstrated high level of organisational and time management skills
ANZIIF Cert IV or equivalent (or working towards), desirable but not essential
Our commitment to you
At the heart of Flex's company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to Flex and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
