In-Demand Research officer nt Jobs

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ICT Support Officer

Department of Corporate and Digital Development
Alice Springs NT

Apply Now

Job Details

Permanent | Temp to perm | Full-time
10 days ago

Qualifications

ITIL Certification
Research
ITIL
Working with Children Check

Full Job Description

Job description
Agency Department of Corporate and Digital Development Work unit ICT Services – Service Management
Job title ICT Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $77,344 - $88,179 Location Alice Springs, Darwin, Katherine,

Tennant Creek
Position number 19015 RTF 351837 Closing 20/07/2026
Contact officer Adam Perfrement at [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351837
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website

Primary objective
Provide support across the Service Management business unit, ensuring the provision of services supports a high level of availability
to maximise effectiveness of systems and information and communications technology of allocated Agencies business operations.
This role primarily supports the Department of Education.

Context statement
ICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user
services such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including
internet. This position is in the ICT Service Management unit and works closely with the Service Providers and Service Delivery
teams supporting allocated client Agencies.

Key duties and responsibilities
1. Operational delivery of ICT services in accordance with the NTG associated outsourced contracts.
2. High level support of ICT services on behalf of corporate and NT schools in accordance with ICT guidelines.
3. Ensure services are delivered in accordance with Service Level Agreements and resolve non-performance issues with service

providers, escalation of ICT incidents and tasks
4. Support ICT Security ensuring compliance with NTG policy and standards.
5. Provide general ICT support, direction, and assistance to clients with key systems including Skype for Business, Microsoft

Teams, and Conference / Meeting room setups.
6. Manage ICT assets, deployment, allocations and disposals within the Computer Asset Tracking system.
7. Actively promote the effective use of Education and NTG initiatives to meet corporate and schools requirements.

Selection criteria
Essential
1. Familiarity with the development and delivery of computer, server, local area and wide area network services and ICT security

for a large and highly dispersed client base.
2. Demonstrated experience in supporting delivery of ICT, digital solutions from an operational and/or project support

perspective.
3. Innovative thinker with good problem-solving skills and a structured approach to managing priorities and work.
4. Ability to communicate in a clear, concise, and articulate manner and maintain strong professional working relationships with a

range of stakeholders including external service providers.
5. Ability to research developments in innovative digital systems and initiatives that support business improvements.
6. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice,

Accountability, Impartiality, Diversity and Respect.

Desirable
1. Appropriate tertiary qualification in education, information technology or other relevant discipline.
2. Certification in or demonstrated knowledge of Information Technology Infrastructure Library (ITIL).
3. Experience in the delivery of ICT services in a schools environment.

Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history. The recommend applicant will also be
required to obtain a Working with Children Clearance. When choosing to apply for this position, the applicant should consider the
full requirements of the position in aligning their work experience and capabilities to this role. Please refer to the Capability
Framework

Apply Now

Refine Your Search

research officer nt jobs

ICT Support Officer

Project Assistant

Senior Research Horticulturist

Assistant Principal - Curriculum

Early Intervention Coordinator

Senior Project Officer

Senior Policy Officer

Facilities Support Officer

Senior Statistician

Advanced Trainee - Rheumatology CALHN, NALHN, SALHN 2027/28

Director Policy Coordination

Senior Business Services Officer

Domestic Family and Sexual Violence Prevention Senior Evaluation Officer

Senior Officer, Service Centre

Digital Collections Technician

Financial Analyst

Mediation Coordinator, Rehabilitation and Compensation

Rehabilitation Registrar 2027

Student Voice and Leadership Advisor

Business Services Manager

I want to receive the latest job alert for research officer nt

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