In-Demand Technical team lead data and integration Jobs in Rydalmere Nsw

Incident & SLA Governance Manager
Optus —Macquarie Park NSW
- Commuter assistance
- Parental leave
Technical Deployment Lead - Sydney
OpenAI —Sydney NSW
- Full-time
- AI
- Leadership
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Application Analyst
Campbell Property Group —Norwest NSW
- Full-time
- CRM software
- ERP systems
- SQL
- Health insurance
- Employee assistance program
Quick Apply
Implementation Consultant
8seats —Sydney NSW
- From $10,000 a month
- Full-time
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
11d
Splunk Consultant
Avocado Consulting —Sydney NSW
- $130,000 - $145,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
Quick Apply
Workday Integration Lead
Accenture —Sydney NSW
- Full-time
- Management
- APIs
- Business
- On-the-job training
13d
Data Engineering Lead
HammondCare —St Leonards NSW
- Full-time
- Azure
- Research
- AWS
- Parental leave
- Referral program
Product Lead VETSS
Department of Education —Inner West NSW
- $129,464 - $142,665 a year
- Temporary
- No degree
- Product management
- Agile
- Opportunities for advancement
11d
Technical Lead
CoStar Group —Sydney NSW
- Full-time
- Azure
- Management
- DevOps
Senior Developer Analyst
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Azure
- DevOps
- AWS
7d
Network Analyst / Computer Network and Systems Engineer
Expert Education and Visa Services —Sydney NSW
- $81,000 - $86,000 a year
- Full-time
- Management
- Administrative experience
- AWS
Quick Apply
Technical Account Manager – Data Centres
Johnson Controls —Sydney NSW
- Full-time
- CRM software
- Management
- Salesforce
Education Systems Analyst
Macquarie University —Macquarie University NSW
- $126,306 - $140,543 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- University
- Employee assistance program
17h
SAP Test Consultant
Tritusa Pty Ltd —Barangaroo NSW
- $90,000 - $100,000 a year
- Full-time
- Azure
- AWS
- In-person
Quick Apply
Technical Success Manager - ANZ
Autodesk —Sydney NSW
- Full-time
- ERP systems
- APIs
- Construction experience
DevOps Lead
EzyCollect —Sydney NSW
- $97,000 - $178,000 a year
- Full-time
- Azure
- Computer Science
- AWS
- Work from home
- Parental leave
Quick Apply
Duck Creek Integration Architect
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Management
- APIs
- AI
Senior Data Engineer
Virtusa Consulting & Services Pty Ltd —Sydney NSW
- $100,000 - $150,000 a year
- Full-time
- Azure
- SQL
- AWS
Quick Apply
13d
Global Services Team Leader
Commerce —Sydney NSW
- Full-time
- CRM software
- Computer science
- Microsoft Excel

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technical team lead data and integration jobs near rydalmere nsw

Incident & SLA Governance Manager

Optus -
Macquarie Park NSW

Apply Now

Job Details

Benefits

Commuter assistance
Onsite gym
Parental leave

Qualifications

ITIL Foundation
ITIL Certification
Incident management
IT service management
ITIL
ServiceNow

Full Job Description

Date: 26 Jun 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As Incident and SLA Governance Manager, you’ll play a pivotal role in how we run service performance across our enterprise and government customer landscape. You’ll be the liaison for ITSM technology, delivery, vendor, and customers—governing critical service management processes to ensure alignment, accuracy, and impact.

You’ll guide the integration of Information Technology Service Management (ITSM) platforms such as ServiceNow, uphold ITIL standard processes, and lead all aspects of the Incident and SLA lifecycle across Optus Enterprise. Your insights will help craft seamless service experiences, champion a culture of continuous improvement, and keep teams performing at their best.

What you’ll do:
Lead and govern incident and SLA processes across internal teams, vendors, and customer environments
Act as the SME for all things Incident and SLA—process design, platform integration, reporting, and optimisation
Deliver and improve service management architecture and tooling to meet diverse enterprise and government client needs
Drive alignment to ITIL frameworks and champion continuous improvement initiatives
Build strong relationships across technical, delivery, and vendor governance teams
Translate service data into actionable insights through automated reporting
Handle and resolve service disruptions and escalate business-critical issues when needed

Your skills

Deep expertise in ITIL, Incident and SLA management, and enterprise service design
Skilled at influencing and aligning diverse stakeholders through a customer focussed lens
You thrive in complexity, bringing clarity and consistency to high-impact operational processes
SME-level knowledge of ServiceNow and enterprise service tooling
Hands-on experience in incident and SLA governance in complex ICT environments
Solid understanding of vendor governance and ITSM integration
ITIL certification (Foundation or higher)
Experience working in or alongside outsourcing environments
Good communication, documentation, and relationship-building skills
High emotional intelligence and problem-solving capability
Experience turning contracts into operational workflows
Demonstrable experience in leading change and change management
Australian Citizenship
Baseline Federal Government clearance (desirable)

What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners
Flexible working arrangements with opportunities to work three days in the office, two days remote or home
Vibrant and collaborative office campus that includes cafes, convenience store, chill-out zones, GP, post office, gym, and on-site childcare centre
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks
Direct your development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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Apply Now

Refine Your Search

technical team lead data and integration jobs in rydalmere nsw

Incident & SLA Governance Manager

Technical Deployment Lead - Sydney

Senior Technical Support Representative

Application Analyst

Implementation Consultant

Splunk Consultant

Workday Integration Lead

Data Engineering Lead

Product Lead VETSS

Technical Lead

Senior Developer Analyst

Network Analyst / Computer Network and Systems Engineer

Technical Account Manager – Data Centres

Education Systems Analyst

SAP Test Consultant

Technical Success Manager - ANZ

DevOps Lead

Duck Creek Integration Architect

Senior Data Engineer

Global Services Team Leader

I want to receive the latest job alert for technical team lead data and integration in rydalmere nsw

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