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Event Sales Manager

Dedes Waterfront Group
Woolwich NSW

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Job Details

Full-time

Qualifications

Hospitality
Sales
Research
Administrative experience
Analysis skills
Sales pipeline
Communication skills

Full Job Description

We are seeking a motivated and results driven Event Sales Manager to join the Dedes Waterfront Group team, focused on driving weddings and private functions across our venue portfolio.

The Event Sales Manager is responsible converting sales within the event sales pipeline, from initial contact to proposal, building strong client relationships, and delivering exceptional customer experience from initial enquiry through to event handover.

Sales Responsibilities/Accountabilities

Manage and convert inbound events enquiries received via our CRM, email and phone calls, for weddings, christenings and other private events.
Develop tailored proposals and packages to suit client needs and budgets.
Host site inspections and venue tours with prospective clients
Build and maintain relationships with prospective clients, wedding planners, suppliers and industry partners.
Handle all client follow up for prospective bookings, negotiating as required to secure the event.
Co-ordination and assist FOH with the preparation of events, if required.
Provide a thorough event handover to the event coordination team to ensure seamless client transition.
Achieve and exceed monthly and annual sales targets.

Reporting and Communication

General administration duties related to all events including ensuring that all financial (invoices, reporting) and administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Suggest areas of improvement where you note inadequacies by way of service or food.
Actively encourage feedback from all clients and manage conflicts in the appropriate manner.
Increase sales at all opportunities through customer service and provide feedback to the senior team on customer likes/dislikes to assist with marketing.
Keep Upper Management promptly and fully informed of any issues and take prompt corrective action where necessary or suggests alternative courses of action.
Actively encourage feedback from all clients and manage conflicts in the appropriate manner.

Key Performance Indicators

Provide consistent excellent customer service.
Complete job responsibilities and performance objectives in a timely and effective manner.
Assist with driving the sales process to achieve event budgets set for each financial year.
Establish relationships with key stakeholders.
Attend all requested company events and training.
Great analytical skills.
Ability to listen and respond
Interest in and knowledge of consumer research affecting our products.
Be an excellent communicator, both verbally and in writing.
High level of personal morale, appearance, motivation and ability to motivate others.
A comprehensive understanding of the hospitality market and industry trends.
High motivation levels and an ability to motivate others.
Strong sales ability with a lean-to relationship building.
Demonstrate an ability to communicate and co-operate with all teams.
Positive attitude, willingness to promote a collaborative and harmonious working climate.
Great planning, communication and project management skills and capabilities.
Fantastic phone manner and experienced administration skills.
Willingness to foster and promote a cooperative and harmonious working culture.
Effective, collaborative style.
Core values of Excellence, Respect, Integrity, Trust, Honesty and Pride.

How to apply: Click on the Apply Now button to apply through Zapid.

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