In-Demand Chemistry technician Jobs

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- Laboratory experience
Quick Apply
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Field Service Technician Laboratory Instrumentation

CREA Laboratory Technologies
Tuggerah NSW

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Company car
Employee mentoring program
Salary packaging

Qualifications

Field service
Customer service
ERP systems
Laboratory experience
Performance testing
Education
Bachelor's degree
Driver Licence
Computer skills
Associate degree

Full Job Description

Company Overview:

Crea Laboratory Technologies is a leading provider of high-quality laboratory testing equipment and solutions for the petroleum, lubricants, and petrochemical industries. Our products are designed to meet the latest ASTM, ISO, and IP standards, offering cutting-edge solutions for fuel analysis, oil condition monitoring, and more. As a trusted partner in the industry, we are committed to delivering innovative and reliable analytical solutions.

Position Overview:

We are looking for a highly motivated Field Service Technician to join our team, providing on-site and remote technical support across Australia & New Zealand and PNG. This role involves installation, maintenance, troubleshooting, and training on sophisticated laboratory equipment.

Key Responsibilities:

Field Service & Technical Support:

Perform installation, commissioning, calibration, preventive maintenance, and repairs on analytical instruments at customer sites.
Provide on-site and remote troubleshooting for customers via phone and email.
Operate and test analytical instruments, simulating real-world conditions to ensure accuracy and compliance with ASTM and other industry standards.
Work with Particle and Material Science, Elemental, Physical Properties, Spectroscopy and Chromatography analyzers, ensuring optimal performance.

Customer Training & Relationship Management:

Conduct training sessions for customers on instrument operation, maintenance, and best practices.
Build and maintain strong customer relationships to ensure satisfaction and repeat business.
Provide recommendations and technical insights to customers regarding instrument performance and optimization.

Service Contracts & Sales Support:

Assist in maintaining and selling service contracts to customers.
Work closely with the sales team to identify opportunities for upselling maintenance services, spare parts, and extended warranties.
Provide feedback on customer needs and competitor activity to help drive business growth.

Application Testing & Validation:

Perform calibration and verification tests based on ASTM and industry-specific methods.
Validate system performance and functionality by testing parameters such as:
Particle Size, Flash point, RVP, Spectroscopy, Distillation, Viscosity, Cold flow properties, Thermal oxidation, Elemental analysis, Chromatography and other physical properties testing.
Assist customers in troubleshooting analytical applications to optimize performance.

Documentation & Inventory Management:

Maintain accurate service records, including installation reports, maintenance logs, and customer feedback.
Ensure all service-related inventory is properly documented and transferred before and after assigned jobs.
Timely submission of service reports, travel expenses, and administrative tasks in the ERP system.

Compliance & Safety:

Follow strict safety policies at customer sites, laboratories, and refineries.
Adhere to company policies regarding laboratory standards, handling of chemicals, and safety protocols.

Qualifications & Experience

Education & Technical Background:

Bachelor’s, Trade Qualification or associate’s degree in chemistry, Electronics, Instrumentation, or a related technical field.
Minimum 3-5 years of experience on service and troubleshooting of analytical instrumentation products
Industry experience in petrochemical, refining, or industrial laboratory environments is a strong advantage.
Knowledge of ASTM testing methods and standards is preferred.

Skills & Competencies:

Strong problem-solving skills in a technical environment.
Hands-on experience with instrument calibration, repairs, and troubleshooting.
Excellent customer service and interpersonal skills.
Ability to work independently with minimal supervision.
Strong computer skills, including ERP systems, remote diagnostic tools, and technical reporting.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Other Requirements:

Frequent travel across Australia & New Zealand (up to 70% fieldwork).
Must have a valid driver’s license and passport (occasional international travel may be required).
Must be legally eligible to work in Australia without restrictions.

Why Join Crea Laboratory Technologies?

Work with cutting-edge scientific & analytical instruments in a niche and growing industry.
Join a company with a strong reputation for quality and customer support.
Flexible, autonomous work environment with opportunities for career growth in a rapidly growing company.
Competitive salary, benefits, travel allowances, and training programs.
Comprehensive training and professional development opportunities.
A supportive and innovative work environment.

We Value

Personal Drive & Initiative
Collaboration
Accountability
Innovation & Perseverance
Excellence in Customer Care
Commitment

Interested candidates are invited to submit their resume and cover letter detailing their experience and motivation

Pay: $65,000.00 – $85,000.00 per year

Benefits:

Company car
Employee mentoring program
Salary packaging

Experience:

Field service: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

chemistry technician jobs

Field Service Technician Laboratory Instrumentation

Laboratory Chemist

Technician - Laboratory

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Shift Supervisor Digest

Laboratory Technician – Microbiology Newcastle

Quality Assurance Manager

Trainee Laboratory Equipment Service Technician - Instrumentation

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