In-Demand Hp Jobs | SimplyHired

Service Desk Analyst
Brennan IT —Greater Adelaide SA
- Weekend availability
- Azure
- Management
- Computer Science
13d
Junior Customer Service
MediaForm Pty Ltd —Glendenning NSW
- Urgently hiring
- CRM software
- Sales
- Customer service
- Employee discount
- Free food
Quick Apply
6d
Personal Assistant
MediaForm Pty Ltd —Glendenning NSW
- Full-time
- ERP systems
- Analysis skills
- Data entry
- Employee discount
- Free food
Quick Apply
Data Entry / Administration Support
MediaForm Pty Ltd —Glendenning NSW
- Full-time
- ERP systems
- Analysis skills
- Data entry
- Employee discount
- Free food
Quick Apply
13d
Customer Success Coordinator
Medibank —Docklands VIC
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Work from home
6d
Alimak - Trades Assistant
Service Stream —Fortitude Valley QLD
- Overtime
- Free food
Graphic Designer
C Signs Pty Ltd —Karratha WA
- $85,000 - $105,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
13d
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Eastern Creek NSW
- Full-time
- Senior Secondary Certificate of Education
- AWS
Windows Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
Consultant
Infosys —Sydney NSW
- $96,836 - $105,068 a year
- Microsoft Excel
- Customer service
- ERP systems
- Health insurance
- Parental leave
14d
Linux Admin
Pyramid Global Technologies —New South Wales
- Management
- Administrative experience
Network & Voice Specialist
Peter Warren Automotive Holdings —Warwick Farm NSW
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount
lead consultant
Infosys —Sydney NSW
- $129,311 - $142,018 a year
- Microsoft Excel
- Customer service
- ERP systems
- Health insurance
- Parental leave
2d
Experienced Dogmen, Riggers & Hoist Operators - Expression of Interest
Bridge Resources —Belmont WA
- From $60 an hour
- Contract
L3 – Senior Network Specialist
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- AWS
- Health insurance
- Parental leave
Senior Software Test Engineer
Capgemini Sogeti —Canberra ACT
- Management
- Salesforce
- APIs
Systems and Network Platform Engineer
Glen Eira City Council —Caulfield VIC
- $113,176 - $126,783 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Paid training
- Gym membership
7d
Intern Pharmacist
Mater Group —South Brisbane QLD
- $81,422.05 a year
- Master's degree
- Working with children
- Bachelor's degree
- Health insurance
- Employee assistance program
Trade Centre Assistant
AkzoNobel —Mackay QLD
- Full-time
- Forklift
- Warehouse experience
- Time management
- Employee assistance program
Linux Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave

I want to receive the latest job alert for hp

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hp jobs near

Systems Administrator jobs in Melbourne VIC

Trade Assistant jobs in Mackay QLD

Engineer Fmea jobs in Melbourne Vic

Engineer jobs in Melbourne Vic

Platform Engineer jobs in Varsity Lakes Qld

Platform Engineer jobs in Sydney Nsw

Platform Engineer jobs in Alberton Qld

Salesforce Administrator jobs in Clayton South Vic

Assistant Project Administrator jobs in Melbourne Vic

Part Time Manager Administrator jobs in Sydney Nsw

Systems Administrator jobs in Modbury Sa

Systems Administrator jobs in Moorabbin Vic

Systems Administrator jobs in Perth Wa

Systems Administrator jobs in Dandenong North Vic

Junior Contract Administrator jobs in Woodridge Qld

Systems Administrator jobs in Blackburn North Vic

Systems Administrator jobs in Canberra Act

Energy Systems Engineer jobs in Melbourne Vic

Logistics Administrator jobs in Melbourne Vic

Systems Administrator jobs in Melbourne Eastern Suburbs Vic

Service Desk Analyst

Brennan IT -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
13 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Adelaide. This role will require the candidate to be onsite at the client site up to 3 days a week in the Adelaide CBD. Due to the nature of the role, the successful candidate will need to have their own car and license. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

hp jobs

Service Desk Analyst

Junior Customer Service

Personal Assistant

Data Entry / Administration Support

Customer Success Coordinator

Alimak - Trades Assistant

Graphic Designer

Data Center IT Operations Technician, Data Center Operations

Windows Administrator

Consultant

Linux Admin

Network & Voice Specialist

lead consultant

Experienced Dogmen, Riggers & Hoist Operators - Expression of Interest

L3 – Senior Network Specialist

Senior Software Test Engineer

Systems and Network Platform Engineer

Intern Pharmacist

Trade Centre Assistant

Linux Administrator

I want to receive the latest job alert for hp

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected