With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
We’re looking for a highly organised and proactive Customer Success Coordinator to join our Commercial team. In this pivotal role, you'll be the engine behind the Customer Success function, helping ensure customer engagements, proposals, reporting, and contract governance activities run seamlessly.
Working closely with the Customer Success team and a broad range of internal stakeholders, you'll provide research, insights, meeting preparation, reporting, proposal coordination, and contract administration support that enables the team to deliver exceptional outcomes for customers. This is an exciting opportunity for someone who enjoys bringing structure to complexity, thrives in a fast-paced environment, and is passionate about continuous improvement and operational excellence.
- Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions.
- Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities.
- Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings.
- Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality.
- Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes.
- Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules.
- Support contract governance processes, documentation control, approvals, and administrative workflows.
- Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness.
- Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes.
- Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities.
Learn more about Amplar Health at https://amplarhealth.com.au
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
