MediaForm is the market leader in commercial IT supplies and print solutions.
We are seeking a motivated and reliable Junior Customer Service Representative to join our growing team. This is a fantastic opportunity for someone looking to start their career in the IT/Office Supplies industry, with full training provided.
- Monday – Friday, 8:30am – 5:00pm
- Glendenning, NSW (Sydney West) Location
- Immediate Start Available
- Work for an established, fast-growing Australian IT company
Company Description
MediaForm Pty Ltd, proudly 100% Australian owned and operated, has been a pioneer in the printing and IT/Office Supplies industry for 30 years.
With a comprehensive distribution network across Australia and globally, MediaForm partners with industry-leading brands such as HP, Lexmark, Samsung, and Microsoft. We provide complete IT solutions including hardware, software, and managed print services, supporting enterprise, SMB, government, and education customers.
Role Description
This is a full-time, on-site role for a Junior Customer Service Representative.
You will be responsible for supporting our sales team and delivering high-quality service to our customers. Daily responsibilities include:
- Handling inbound customer enquiries via phone and email
- Assisting customers with orders, product information, and general support
- Processing orders accurately and efficiently
- Liaising with internal teams to ensure smooth order fulfilment
- Providing exceptional customer service at every touchpoint
- Learning our product range and developing knowledge of key IT brands
- Supporting sales representatives with administrative and customer-related tasks
- Outbound Phone Calls to existing and new customers.
This role provides an excellent pathway into sales, account management, or senior customer service roles within the business.
Qualifications & Skills
We are looking for someone who is:
- No experience required — full training provided
- Available for an immediate start
Professional, friendly, and eager to learn
- A strong communicator with good phone manner
- Motivated, reliable, and able to work in a team environment
- Organised with good attention to detail
- Confident using computers and Microsoft Office
Bonus points if you have:
- Previous customer service experience (retail or office-based)
- Knowledge of IT or office supplies
- Experience with CRM systems
- An interest in building a long-term career in sales or customer service
How to Apply
If this role sounds like the right fit for you, please email your resume to: [email protected]
AUSTRALIAN CITIZENS / PERMANENT RESIDENTS ONLY
Benefits:
- Employee discount
- Free drinks
- Free food
- Salary packaging
Work Location: In person
