In-Demand Network manager, assistance operations Jobs

Network Manager, Assistance Operations
Allianz —Brisbane QLD
- Full-time
- Microsoft Office
- Communication skills
Network Operations Coordinator
Main Roads Western Australia —Kalgoorlie WA
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Australia Pacific Airports (Melbourne) —Melbourne VIC
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National Transport and Network Operations Manager - BANZ Australia Dandenong South
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Procare Group —Greater Adelaide SA
- Urgently hiring
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Alcoa Corporation —Perth WA
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Business Operations Manager
Economical Adventurer Business Services Pty Ltd —Adelaide SA
- $90,000 - $120,000 a year
- Full-time
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Quick Apply
4d
Regional Manager (Water Operations)
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $165,865 - $173,174 a year
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Manager Maintenance
TAFE NSW —Riverina NSW
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Operations Manager
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Compass Group Australia —Canberra ACT
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Branch Office Operations Manager
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Data Center Technician (DCT) Manager
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Network Facilities Manager – NSW
JLL —Sydney NSW
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Network Facilities Manager
JLL —Perth WA
- Microsoft Powerpoint
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7d
Multiquote Operations Manager (Australia wide role)
Gallagher —North Sydney NSW
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Drivers
Northline —Darwin NT
- Full-time
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Network Manager, Assistance Operations

Allianz -
Brisbane QLD

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Job Details

Full-time

Qualifications

Microsoft Office
Communication skills

Full Job Description

Network Manager – Partnerships Networks
Brisbane, Australia Join a global leader in roadside assistance and automotive support.
We’re looking for a proactive and relationship‑drivenNetwork Manager to oversee our automotive Provider network across designated states. In this role, you’ll ensure our customers receive fast, high‑quality roadside assistance and towing services by maintaining strong provider partnerships, ensuring compliance, and driving continuous improvement across the network.
What You’ll Do
Customer Service Network Performance

Ensure all Providers are fully qualified and aligned with Allianz Global Assistance KPIs.
Maintain strong provider coverage to meet contractual obligations and customer expectations.
Build relationships with service organisations to promote our services.
Monitor provider competence, performance, and commitment to delivering exceptional customer outcomes.

Provider Management

Develop and maintain Provider assessment and accreditation processes.
Review payment structures to optimise cost efficiency.
Ensure adequate coverage across regions and service types.
Deliver weekly, monthly, and quarterly KPI reporting.
Analyse cost‑focused KPIs to identify improvement opportunities.

Customer Grievance Reporting

Produce monthly and quarterly reports on complaints, compliments, audits, and provider changes.
Highlight initiatives that strengthen and enhance the network.

Technical Liaison Support

Collaborate with Automotive Network, Emergency Assistance, Customer Care, and Strategic Account teams.
Build strong relationships with manufacturer technical teams.
Support the Learning team to maintain accurate technical training materials.
Provide real‑time or retrospective technical support to technicians and towing operators.
Coach Providers to improve technical capability and service quality.

Quality Assurance

Ensure adherence to all Quality Assurance guidelines.
Use customer insights (NPS, complaints) to identify training needs and drive service improvement.

Communication Collaboration

Communicate clearly and professionally across all channels.
Work collaboratively with internal teams and external partners to deliver outstanding outcomes.

Compliance

Meet all compliance obligations and escalate risks or issues as required.

What You Bring

Ability to identify training needs and support training delivery.
Strong MS Office skills.
Excellent communication skills, including confidence speaking to groups.
Outstanding organisational and time‑management abilities.
Ability to identify cost trends and external cost savings.
High attention to detail and commitment to quality.
Ability to self‑manage performance and adapt to changing environments.
A collaborative, positive, and team‑focused mindset.
Ability to travel independently as required.

93404 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Apply Now

Refine Your Search

network manager, assistance operations jobs

Network Manager, Assistance Operations

Network Operations Coordinator

Airfield Operations Manager

National Transport and Network Operations Manager - BANZ Australia Dandenong South

Investigations Case Manager

Operations Performance Manager

Business Operations Manager

Regional Manager (Water Operations)

Manager Maintenance

Operations Manager

Operations Manager

Hospitality Manager

Manager, International Product and Network

Branch Office Operations Manager

General Manager Operations

Data Center Technician (DCT) Manager

Network Facilities Manager – NSW

Network Facilities Manager

Multiquote Operations Manager (Australia wide role)

Drivers

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