Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the Role
We are seeking a proactive Multi-Quote Operations Manager to lead Gallagher’s Multi-Quote solution, ensuring operational stability, quality, and continuous improvement. This role will evolve to include other emerging operational products and automation initiatives across the business.
Sitting at the intersection of operations, technology, and broking, this role requires a deep understanding of broking processes, strong analytical skills, and the ability to act as the single point of accountability for product performance.
Key Responsibilities
-
Operational Management: Monitor daily transactions and system performance, resolving issues promptly and identifying improvement opportunities.
-
Product Governance: Establish governance frameworks, assess product changes for operational and compliance impacts, and manage prioritisation mechanisms.
-
Stakeholder Engagement: Collaborate with internal teams and external partners to ensure system stability and quality. Act as the primary contact for Multi-Quote.
-
Training and Documentation: Develop and maintain operational documentation and share knowledge to maximise solution utilisation.
-
System Enhancements: Manage enhancement requests, prioritise improvements, and oversee testing and quality assurance for updates.
-
Data Analysis and reporting: Track product performance metrics and translate insights into actionable improvements.
-
Quality Assurance: Ensure high-quality outputs, monitor issues, and mitigate operational risks.
Note: This role may require occasional travel across Gallagher offices. Flexible working arrangements may be available, subject to agreement with the Manager.
Internal candidates: Please discuss this opportunity with your current manager before applying.
What We’re Looking For
We’re seeking a driven professional with:
-
Strong understanding of Gallagher broking processes and systems (e.g., Evolution, Sunrise, Quote Portal, Workspace, Alfresco).
-
Proactive problem-solving and analytical skills.
-
Excellent communication and organisational abilities.
-
Collaborative team player with experience managing multiple stakeholders.
Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.
Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at
[email protected]
Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
