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Operations Manager

Franquette Creperie
Bowral NSW

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Qualifications

Hospitality
Management
Food management
Leadership
Communication skills
Office experience

Full Job Description

Operations Manager

Location: Bowral, NSW
Employment Type: Full-time
Reporting to: Owners

Why This Role? Why Now?

Franquette Hospitality Group is a growing collection of French inspired venues in the Southern Highlands, including Franquette Crêperie and Lucette Bistro.

We’ve built a reputation for warm hospitality, high standards and an atmosphere that feels authentic and inviting. With a 4.9 Google rating across 1000+ reviews we’re entering a significant new chapter.

We’re looking for an experienced Operations Manager to join our senior leadership team and oversee the daily performance of all venues. You’ll work closely with the owners, the Executive Chef and our Restaurant Managers to build strong teams, maintain high standards and support future expansion.

What You’ll Be DoingKey Responsibilities

Oversee the operational and financial performance of all venues, ensuring consistency, strong service culture and profitability
Support restaurant managers with steady day to day leadership
Act as the first point of contact for communication across our 45+ strong team, keeping information flowing clearly
Establish clear goals and success measures, helping managers understand expectations and track performance
Maintain and refine operational systems, processes and policies
Drive continuous improvement across venues, making daily operations smoother and more consistent
Lead long term planning with a focus on structure, standards and sustainable growth
Review manager rosters and oversee labour cost management
Lead recruitment and support onboarding across venues
Develop and implement a structured training program to strengthen skills and consistency
Oversee stock control practices and supplier communication
Coordinate maintenance, WHS, compliance and key contractor relationships
Contribute to planning for new venues, events and group development
Spend around 70% of your time in venue as an active member of the team, coaching and setting the tone
Prepare weekly operational summaries with clear follow up actions

What We’re Looking For

Proven experience in an operations or senior management role in hospitality
Strong leadership skills with the ability to coach, guide and support managers
Excellent communication skills and confidence dealing with staff at all levels
Solid understanding of financials, labour targets and operational reporting
Ability to balance in venue leadership with office based planning and systems work
Strong organisation, attention to detail and follow through
A guest focused mindset with an appreciation for thoughtful, genuine hospitality
An interest in French influenced dining and service culture

Work Life Balance and Lifestyle

Living in the Southern Highlands offers a regional lifestyle without stepping back from a rewarding career. Just 90 minutes from Sydney, Bowral is:

A region with a thriving food, wine and hospitality scene
A welcoming community with excellent schools
A growing destination for unique dining and event experiences

Some weekend and evening hours are part of the role, but we’re committed to a supportive culture that values balance and longevity.

Ready to Join Us?

To apply, please email your resume and cover letter to [email protected]
Please note: Applications without a cover letter will not be considered.

Pay: $100,000.00 – $120,000.00 per year

Work Location: In person

Quick Apply

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