In-Demand Community liaison Jobs

Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
11d
Indigenous Mentor and Community Liaison Officer
Sodexo —Western Australia
- Full-time
- Hybrid work
- Education
- Communication skills
Quick Apply
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Community Liaison Officer - Kununurra
Job Pathways —Kununurra WA
- $76,372 - $76,373 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Development Coordinator, Amazon MGM Originals Australia, New Zealand
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Project Coordinator
Leidos —Victoria
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Aboriginal Community Liaison Off
Department of Education —Tamworth NSW
- $84,659 - $92,701 a year
- Full-time
- Communication skills
- Opportunities for advancement
4d
Cultural Liaison Officer
Department of Justice and Community Safety —Malmsbury VIC
- $81,496 - $93,719 a year
- Full-time
- Employee assistance program
Communications & Public Relations Coordinator
Switzer Media —Sydney NSW
- $80,359.24 - $100,183.35 a year
- Weekend availability
- Bilingual
- Spanish
- Writing skills
Quick Apply
8d
Community Liaison Officer
Genesis Minerals —Laverton VIC
- Full-time
- Communication skills
Community Liaison Officer
Bega Garnbirringu Health Service —Kalgoorlie WA
- Full-time
- No degree
ESG Coordinator
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick Apply
Participant Liaison Officer
Integrated Disability Support Services —Bundaberg QLD
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Administrative experience
- Working with children
Quick Apply
14d
Coordinator of Community Engagement
Hume Anglican Grammar —Mickleham VIC
- Weekend availability
- Organisational skills
- Communication skills
- Time management
- Annual leave
5d
MLHD Redevelopment Assets Project Manager
NSW Health —New South Wales
- $132,336 - $150,222 a year
- Temporary
- Microsoft Office
- Communication skills
- Negotiation
- Employee assistance program
- Opportunities for advancement
7d
Care Coordinator (NDIS)
MarJen Collective —Bundaberg East QLD
- $55,000 - $70,000 a year
- Part-time
- Customer service
- Administrative experience
- First Aid Certification
Quick Apply
3d
Coordinator, Training - Netflix Animation Studios
Netflix —Sydney NSW
- Google Suite
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
Koorie Education Children's Court Liaison Officer-KECCLO (Senior Community Services Advisor)
Department of Education —Shepparton VIC
- $116,413 - $140,849 a year
- Part-time
11d
Aboriginal Community Liaison Officer
NSW Police Force —Bourke NSW
- $84,659 - $92,701 a year
- Full-time
14h
Senior Case Worker – Community Stabilisation Detox
Palmerston Association —West Leederville WA
- $105,340.56 a year
- Full-time
- Working with children
- Case management
- In-person
Quick Apply
Customer Service Liaison Officer
Uniting Communities —Mount Gambier SA
- $15,900 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
13d

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Client Services Event Specialist - Global Growth Experiences Start up

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
11 days ago

Qualifications

Multilingual
Customer service
Analysis skills
Zendesk
Data entry
Communication skills

Full Job Description

Client Services Event Specialist

Do you love customer service and have a passion for art, craft, and cooking experiences? We’re looking for an enthusiastic and articulate Client Services Event Specialist with strong people and account management skills to join our team in a hands-on role to make a meaningful impact.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities, and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions, and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative, and enjoy the simple pleasure of making something with their own hands. It’s meaningful work, and we’re proud of the impact we have on individuals, teams, and small businesses.

About the Role

This hands-on role is ideal for someone who genuinely loves customer service, account management, and helping others.

Your role will include day-to-day customer service tasks as well as managing our inbound private group request channels. You’ll spend roughly 50% of your time directly supporting our customers via phone and Zendesk, and 50% managing our group booking enquiries, ensuring an exceptional experience for customers, including corporate clients. A focus will be on nurturing relationships with our existing corporate clients as well as outreach to clients as required.

You’ll be joining a close-knit, high-growth team and will play a key role in shaping how our customers experience ClassBento. You will ensure that you consistently uphold high service standards across key customer touchpoints both internally and externally.

This is a full-time role (Monday to Friday) with some flexibility for the right person. The position is hybrid, requiring you to work from our Chatswood office 2–3 days per week.

Responsibilities

Group Booking Management: Oversee private group requests, ensuring they are handled promptly to maintain high conversion rates and drive revenue (corporate events and private celebrations).
Teacher Liaison: Ensure our teachers provide prompt, helpful responses to group booking enquiries.
Customer Support: Act as an intermediary to ensure customers have all the information they need to complete their bookings, including following up with them as needed to win sales.
Account Management: Nurture corporate accounts and identify/convert opportunities to sell our workshops and gift cards.
Inbound Customer Support: Deliver exceptional customer service across inbound channels, primarily email/Zendesk and phone, maintaining our 5-star average rating on Google and other platforms.
Conflict Resolution: Resolve queries and manage issues or conflicts with customers and teachers, with professionalism and empathy. Work closely with our account managers to find fair, win-win outcomes when issues arise.
Hit Performance KPIs: Demonstrate best practices across the team, ensuring SLAs and group request conversion metrics are consistently met.

Skills & Experience

Minimum of 2-3 years’ experience in a full time customer service and/or account management role.
Excellent verbal and written communication skills; enthusiastic, outgoing, and confident.
Adaptable & resilient: We are a rapidly growing company and you’ll need to be comfortable with change.
You need to be able to calmly handle challenging situations or conflict without letting it get you down.
Strong attention to detail and excellent time management - you don't drop the ball.
Growth-oriented, continually seeking better ways to solve problems and deliver results.
A supportive team player who enjoys working both in-person and remotely.
Comfortable with using software like Zendesk, Aircall and CRM systems.Growth-oriented, continually seeking better ways to solve problems, improve processes, and deliver results.

Cultural Fit

Open: You value feedback, love learning, and are committed to continuous improvement.
Conscientious: You take ownership, pride yourself on doing great work, and ensure you don’t let others down.
Caring: You build empathetic, professional relationships with colleagues and customers.

Nice to Have

Experience with B2B sales.
A genuine love for experiences, arts, and crafts.
Tech startup or online marketplace experience is a plus!

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive salary package
$500 annual training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace—rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer
Service team and collaborate across other departments as the business grows.

Details

Job Type: Full-time
Location: Hybrid
Eligibility: Applicants must have full Australian working rights.
Salary: $65k - $75k plus super

Ready to make an impact? Apply now with a cover letter - we’d love to hear from you! (Applications with no cover letter will not be reviewed.)

Pay: $65,000.00 – $75,000.00 per year

Application Question(s):

Please include a covering letter, we will NOT review any application if this is not provided

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

community liaison jobs

Client Services Event Specialist - Global Growth Experiences Start up

Indigenous Mentor and Community Liaison Officer

Community Liaison Officer - Kununurra

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Project Coordinator

Aboriginal Community Liaison Off

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Care Coordinator (NDIS)

Coordinator, Training - Netflix Animation Studios

Koorie Education Children's Court Liaison Officer-KECCLO (Senior Community Services Advisor)

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Senior Case Worker – Community Stabilisation Detox

Customer Service Liaison Officer

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