In-Demand Technical support specialist Jobs in West Richmond Sa

Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Export Controls Specialist
ASC Pty Ltd —Osborne SA
- Full-time
- Construction experience
- Communication skills
- Parental leave
WHSE Investigations Specialist
ASC Pty Ltd —Osborne SA
- Full-time
- Management
- Data analysis skills
- Construction experience
- Parental leave
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Hindmarsh SA
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Customer Support Specialist
TeamViewer Germany GmbH —Adelaide SA
- Sales
- English
- Analysis skills
Quick Apply
21h
Customer Support Specialist
splose —Adelaide SA
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
Quick Apply
Implementation and Support Specialist
Valsoft Corporation —Adelaide SA
- Full-time
- Hybrid work
- Management
- Customer service
- APIs
Quick Apply
12d
Information and Records Specialist
Australian Trade and Investment Commission (Austrade) —Greater Adelaide SA
- $121,755 - $136,267 a year
15h
Senior Solution Specialist | M365
Datacom —Adelaide SA
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
Quick Apply
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
Data and Analytics Support Consultant SA
Canon —Greater Adelaide SA
- Azure
- AI
- Communication skills
- Work from home
System Analyst
SkillQuest —Wayville SA
- $77,000 - $85,000 a year
- Full-time
- Computer Science
- Microsoft Office
- Education
- Professional development assistance
Quick Apply
Team Administrator - Roads & Highways
SMEC —Greater Adelaide SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Senior Information Management Officer, APS6, Corporate
Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
- $102,947 - $115,384 a year
- Part-time
- SharePoint
- Communication skills
12d
E-Commerce Specialist
VIVA Energy Retail Australia —Kensington Park SA
- Full-time
- Sales
- Merchandising
- AI
- Health insurance
- Employee assistance program
14d
Graduate Engineer
Wormald —Kidman Park SA
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Recoveries Officer
Gallagher Bassett —Adelaide SA
- Contract
- Hybrid work
- Employee stock purchase plan
- Health insurance
7d
Test Analyst | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Management
- Agile
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Field Service Technician
Freightquip —Adelaide Airport SA
- Full-time
- Electrical experience
- Communication skills
5d
Robotics Product Specialist
Stryker —Adelaide SA
- Temporary
- Bachelor's degree
- Health insurance
- Parental leave

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Global Support I - AUS

Gaming Laboratories International -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Writing skills
Microsoft Office
Bachelor's degree
Driver Licence
Help desk
Information Technology

Full Job Description

Gaming Laboratories International (GLI) has an opportunity within our global Information Technology team based out of our Adelaide, Australia location. The Global Support Specialist is a critical member of our service desk team responsible for exemplifying our culture, assisting customers with problems, and assigning correct technicians to service calls. Your primary responsibility is to support our APAC Offices, but as your skills grow, you will be able to support team members around the world.

Who We Are…

Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories offer:

Competitive salaries, including annual salary reviews
Top-notch benefits, including employee of the month and anniversary awards
Ongoing training & professional development opportunities
Opportunities for career enhancement

What You Will Accomplish Here…

This is a fast-paced, dynamic position and an ideal fit for someone who loves learning, loves to serve, thrives on wearing many hats to support others, and ultimately optimize our productivity. You will have an opportunity to troubleshoot issues and provide users with self-service knowledge on all applications, including desktop and laptop systems, connectivity issues, voice issues, software, and video conferencing applications. You will also be able to collaborate with peers to complete helpdesk tickets, emails, and phone calls to ensure timely responses to all users.

Duties and responsibilities include, but are not limited to:

Provide hardware break-fix services for technology equipment and prepare equipment for replacement, or onboarding
Work in-person and remotely with end users to resolve basic IT, basic copier/printer, or network related issues
Work with other teams to resolve issues
Escalate pertinent calls to the relevant IT team members and manage tickets to assure timely resolution
Support asset and inventory management activities
Utilizing our Service Desk ticketing system to document work, progress, and resolutions
Ensuring ticket work notes are updated in a timely manner
Answer multiple incoming tickets, emails, chats, and text messages from end users
Meet response requirements during the ticket life cycle
Complete and close out of all tickets by proofreading tech notes, and verifying for accuracy and completeness
Write documentation and train our global end users
Monitor daily activities making sure calls are being handled in a timely manner

Experience, Education, Skills, and Credentials:

Bachelor’s degree in information technology or a related technical discipline is required. However, certifications, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements
2-4 years of experience supporting customers in a business environment
Experience in a help desk, service desk, IT support role is a huge plus
Must possess relevant technical skills/certifications in the systems or area specified by management
Requires reliable transportation and active driver’s license and ability to travel.
Must be proficient in troubleshooting problems and communicating and documenting solutions in writing and orally
Experience in working in end user environments, server rooms and communications rooms
Must have a good understanding of Microsoft Windows, and Microsoft Office applications
Must be able to assist in troubleshooting issues and understand network terminology
Must have a working knowledge of network topology and remote access devices
Ability to adapt from business to technical communication according to the audience is required
Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
Must have the ability to write professional reports and other business correspondence
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
Must have the ability to handle and organize multiple projects and deadlines
Must demonstrate a high degree of attention to quality, details, and correctness

Location: This is an in-person, full-time position based out of Adelaide, south of the CBD.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week

Travel: Minimal to no travel is required.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

Apply Now

Refine Your Search

technical support specialist jobs in west richmond sa

Global Support I - AUS

Export Controls Specialist

WHSE Investigations Specialist

IT & Workplace Support Engineers (Multiple Opportunities Available)

Customer Support Specialist

Customer Support Specialist

Implementation and Support Specialist

Information and Records Specialist

Senior Solution Specialist | M365

IT Systems Administrator | Journey Beyond

Data and Analytics Support Consultant SA

System Analyst

Team Administrator - Roads & Highways

Senior Information Management Officer, APS6, Corporate

E-Commerce Specialist

Graduate Engineer

Recoveries Officer

Test Analyst | Journey Beyond

Field Service Technician

Robotics Product Specialist

I want to receive the latest job alert for technical support specialist in west richmond sa

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