In-Demand Senior technical lead Jobs in Victoria

Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Quick Apply
Senior Supervisor
Service Stream —Victoria
- Full-time
2d
Senior Project Engineers and Project Managers
Abergeldie Complex Infrastructure —Melbourne VIC
Head of Operations, AFC
Hawk-Eye Innovations (HEI) —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Remote
- Budgeting
Coastal Connect Technical Solutions Lead
Warrnambool City Council —Warrnambool VIC
- Full-time
- Leadership
- Parental leave
- Employee assistance program
3d
Infrastructure Manager
Funlab —Abbotsford VIC
- $120,000 - $140,000 a year
- Full-time
- Employee assistance program
21h
Technical Officer
Airservices Australia —Victoria
- From $98,000 a year
- Full-time
2d
Engagement Lead
Future Secure AI —Melbourne VIC
- AI
- Leadership
Quick Apply
2d
Senior technical lead-Design and Discovery Lead
Mobio Solutions —Geelong VIC
- $70 - $100 an hour
- Urgently hiring
- Hybrid work
- CRM software
- Salesforce
Quick Apply
7d
Senior Project Manager - Renewables, Data Centres & Critical Infrastructure
FYFE —Melbourne VIC
- Bachelor's degree
ANZ IT Service Senior Manager
Boston Consulting Group —Melbourne VIC
- Full-time
- No degree
- AI
- Leadership
6d
Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom AG —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Investigations Manager
BlueScope —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Operation Manager - Infrastructure
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- Communication skills
- Health insurance
- Parental leave
Head of Engineering
Blinq —Melbourne VIC
- Hybrid work
- AI
- Annual leave
Project Manager
Department of Education —Melbourne City Centre VIC
- Full-time
6d
Senior Specialist IT Contracts
Department of Transport and Planning —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
9d
Senior Hydrologist
Entura —Melbourne VIC
- From $144,679 a year
- Parental leave
- Employee assistance program
Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
8d
Senior Tool SME
Tata Consultancy Services —Melbourne VIC
- Azure
- AWS

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Technical Support Team Lead (24/7 Operations)

Kapsch TrafficCom Australia PTY Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Employee assistance program
Opportunities for promotion

Qualifications

Management
Technical support
ITIL

Full Job Description

We are seeking an experienced Service Delivery Team Lead to lead and manage the VIC Services & Maintenance (S&M) portfolio.

Reporting into the regional leadership team, this role will provide end-to-end accountability for operational performance, customer satisfaction, and continuous improvement, while working closely with Engineering, Projects, Commercial, and Field Services teams.

Your responsibilities:

Service Delivery & Contract Governance

Provide overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, safety, and regulatory obligations.
Lead contract performance management, including budget control, forecasting, risk management, and commercial governance.
Act as the senior escalation point for operational, technical, and customer issues.
Ensure adherence to ITIL-aligned incident, problem, change, and service continuity processes.

Operational Performance & Reliability

Drive service reliability and availability through structured maintenance strategies and data-driven decision making.
Monitor and analyse key performance indicators (e.g. availability, MTTR, MTBF, fault trends) and implement improvement plans.
Oversee asset lifecycle management in collaboration with Engineering and Field Services.

Customer & Stakeholder Management

Build and maintain strong, trust-based relationships with key government and industry clients.
Lead service review meetings, performance reporting, and governance forums.
Represent Kapsch as the primary operational interface for VIC S&M customers.

Financial & Commercial Management

Own the operational budget for the VIC S&M portfolio, including cost control, revenue assurance, and margin performance.
Support tendering activities, contract renewals, and variations in collaboration with Sales and Commercial teams.
Ensure accurate internal reporting and contribution to regional business planning.

People Leadership

Lead and develop operational and support teams, fostering a culture of safety, accountability, and continuous improvement.
Ensure workforce capability, succession planning, and skills development aligned with current and future contract needs.

Process Improvement & Compliance

Drive alignment with global Kapsch processes, tools, and governance frameworks.
Ensure compliance with safety, quality, and information security standards (including ISO-aligned practices).
Support transition of new projects into steady-state operations, ensuring operational readiness and supportability.

Your porfile:

Proven experience in a Service Delivery TL, Technical Support Team Lead (24/7 Operations), or similar role within complex, multi-contract environments (ideally transport, infrastructure, or technology services).
Strong background in IT / OT service operations and Level 2/3 support environments.
Demonstrated capability in managing large portfolios with full accountability for performance, cost, and customer outcomes.
Sound knowledge of ITIL service management practices and contract governance.
Experience working with safety-critical systems and regulated environments.
Commercial acumen with the ability to manage budgets, forecasts, and contract performance.
Excellent stakeholder engagement skills, with the ability to operate confidently at executive and client level.
Leadership style that promotes collaboration, accountability, and continuous improvement.

What We Offer:

Hybrid and supportive team environment.
Ongoing professional development through internal and external learning platforms.
Employee Assistance Program for you and your immediate family.
Opportunities for career progression within an international organisation.
Paid Birthday Leave and Christmas Special Leave.
Company-sponsored social and end-of-year events.

How to apply:

We welcome all applicants with the required qualifications including Australia’s first peoples and those on bridging visa and permanent resident visa. Candidates progressing to the pre-employment stage must present evidence of right to work in Australia and consent to obtaining additional checks that may include identity, verification, reference checks, criminal background checks, visa/immigration checks, and verification of academic qualifications.

If this sounds like an opportunity that suits you, please click the link below to apply. We look forward to receiving your interest!

Please no agency applications.

Quick Apply

Refine Your Search

senior technical lead jobs in victoria

Technical Support Team Lead (24/7 Operations)

Senior Supervisor

Senior Project Engineers and Project Managers

Head of Operations, AFC

Coastal Connect Technical Solutions Lead

Infrastructure Manager

Technical Officer

Engagement Lead

Senior technical lead-Design and Discovery Lead

Senior Project Manager - Renewables, Data Centres & Critical Infrastructure

ANZ IT Service Senior Manager

Technical Support Team Lead (24/7 Operations)

Investigations Manager

Operation Manager - Infrastructure

Head of Engineering

Project Manager

Senior Specialist IT Contracts

Senior Hydrologist

Service Desk Team Leader

Senior Tool SME

I want to receive the latest job alert for senior technical lead in victoria

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