In-Demand Key account manager Jobs in Victoria

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Account Manager
AKD —Colac VIC
- Full-time
- Management
- Sales
- Presentation skills
Territory Account Manager
Truckline —Campbellfield VIC
- Full-time
- Sales
- Business development
- Communication skills
Quick Apply
Key Account Manager
Toll Group —Victoria
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Key Account Manager
VIVA Energy Retail Australia —Docklands VIC
- Full-time
- Sales
- Organisational skills
- Communication skills
- Fuel card
- Fuel discount
10d
Sales Manager (SMB/MM) (Position located in Melbourne, Australia)
KnowBe4 —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Management
- Tuition reimbursement
- Referral program
Quick Apply
10d
Key Account Manager
Tyro Payments —Melbourne VIC
- Hybrid work
- Sales
- Presentation skills
- Financial services
Key Account Manager
ISS —Melbourne VIC
- Full-time
- Maintenance
- Cleaning
- Opportunities for advancement
Business Development Manager
Quick Fix Labour —Thomastown VIC
- $40 - $50 an hour
- Contract
- Hybrid work
- Sales
- Business development
- Communication skills
Quick Apply
4d
Key Account Manager
CreditorWatch —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Gym membership
Quick Apply
11d
Key Account Manager
CSR —Scoresby VIC
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Key Account Manager
Veolia Environmental Services —Keysborough VIC
- Hybrid work
- CRM software
- Management
- Sales
- Fuel card
- Parental leave
3d
Account Manager
Southern Cross Austereo —Shepparton VIC
- Part-time
- Sales
- Microsoft Office
- In-person
- Parental leave
Key Account & Customer Success Manager (APAC)
Group GTI —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Marketing
- Recruiting
Quick Apply
Manager, Field Key Accounts
Adidas —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
2d
Key Account Manager
Europcar —Victoria
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Key Account Manager
Huhtamaki Group —Clayton VIC
- Full-time
- Sales
- Communication skills
Account Manager
That Marketing Company —Carrum Downs VIC
- Full-time
- Google Suite
- Marketing
- Customer service
Quick Apply
Account Manager (Multiple Roles Available) | Growth & Expansion
Simpro —Melbourne VIC
- Full-time
- Office
- Parental leave
- Employee assistance program
Quick Apply
Account Manager - VIC, TAS, SA
Howmet Aerospace —Clayton VIC
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

key account manager jobs in victoria

Senior Customer Success Program Manager

Account Manager

Territory Account Manager

Key Account Manager

Key Account Manager

Sales Manager (SMB/MM) (Position located in Melbourne, Australia)

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Key Account & Customer Success Manager (APAC)

Manager, Field Key Accounts

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Account Manager

Account Manager (Multiple Roles Available) | Growth & Expansion

Account Manager - VIC, TAS, SA

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