In-Demand guest experience leader Jobs in victoria

Guest Experience Leader
Hyatt Centric Melbourne —Melbourne VIC
- Weekend availability
- Communication skills
- Time management
Casual Crew
Guzman y Gomez —Maribyrnong VIC
- Employee assistance program
Quick Apply
Crew - CLYDE NORTH
Guzman y Gomez —Clyde North VIC
Quick Apply
Morning Crew (Monday - Friday)
Guzman y Gomez —Eltham VIC
- Monday to Friday
Quick Apply
Shift Leader
Guzman y Gomez —Bendigo VIC
- Supervising experience
- Recruiting
- Leadership
Quick Apply
Closing Crew
Guzman y Gomez —Moonee Ponds VIC
- Employee assistance program
Quick Apply
Grill'd Monash Uni Coming Soon!
Grill'd —Victoria
- Part-time
Quick Apply
14d
Louis Vuitton Melbourne - Expression of Interest
Louis Vuitton —Melbourne VIC
- Sales
Guest Experience Manager - Club Sofitel (Parental Leave Position)
SOFITEL —Melbourne VIC
- Weekend availability
- Hospitality
- Bar
- Culinary experience
Quick Apply
Crew - Carrum Downs
Guzman y Gomez —Carrum Downs VIC
Quick Apply
Team Members
Zambrero —Templestowe Lower VIC
- Cleaning
Quick Apply
Junior Crew
Guzman y Gomez —Eltham VIC
Quick Apply
Personal Assistant/Event Coordinator
NHP —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Employee assistance program
Quick Apply
9h
Southbank Assistant Venue Leader
Yo-Chi —Southbank VIC
- Full-time
- Hospitality
- Leadership
12d
Team Leader
Old School Pizza Westmeadows —Westmeadows VIC
- $60,000 - $100,000 a year
- Part-time
- Hospitality
- Customer service
- Restaurant management
- Employee discount
- Professional development assistance
Quick Apply
13d
Venue Manager | The Provincial
Australian Venue Co —Fitzroy VIC
- Up to $100,000 a year
- Full-time
- Hospitality
- Management
- Leadership
Crew - Narre Warren
Guzman y Gomez —Narre Warren VIC
Quick Apply
Crew - Pakenham
Guzman y Gomez —Pakenham VIC
Quick Apply
Store Manager (Hospitality)
ZUPPA —Fitzroy VIC
- $75,000 - $85,000 a year
- 8 hour shift
- Hospitality
- Customer service
- In-person
Quick Apply
Housekeeping Public Area Attendant - Spa
Marriott International, Inc —Melbourne VIC
- $26.70 an hour
- Full-time
5d

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Guest Experience Leader

Hyatt Centric Melbourne
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

RSA
Driver Licence
Communication skills
Time management

Full Job Description

Summary

Hyatt Centric Melbourne

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere.

Guest Experience Leader at Hyatt Centric Melbourne

Do you love the unknown and hidden treasures of Melbourne?

Melbourne your passion and love and discovering what is located down the next alley way?

Are you curious of what the next “IT spot” in Melbourne before it explodes and partnering with them?

Curator of in-house or local experiences

This is an incredible opportunity to be face and heartbeat of one of Melbourne’s most vibrant hotels. You’ll be the first hello, the last farewell, and the creator of the moments in between that guests remember long after they’ve checked out.

Working within the Front Office team, you will support the Front Office team in supervising and managing the day-to-day operations of the business as well as supporting the team to achieve our purpose.

Key Responsibilities:

Share your knowledge of the city’s laneways, eateries, galleries, and neighbourhood gems to help guests uncover their perfect Melbourne moment.

Design and deliver memorable touchpoints that reflect our hotel’s personality and the city’s culture.

Drive lobby activations, welcome rituals, and in house or local collaborations that surprise and delight.

Own pre arrival messaging that feels personal, warm, and unmistakably Melbourne.

Resolve concerns with empathy and urgency, ensuring every guest feels heard and valued.

Support special occasions, personalised touches, and signature Centric experiences.

Coach the Front Office crew to deliver service that is polished, genuine, and aligned with Hyatt values.

Manage check ins, checkouts, room allocations, and guest requests with efficiency and flair.

Monitor guest feedback channels and turn insights into action that lifts satisfaction scores.

Collaborate with internal and external stakeholders to ensure seamless and curated stay experiences.

Qualifications

About you:

To be successful in this role you will require the following attributes:

Experience driving lobby activation with a creative mindset wanting to showcase their knowledge of Melbourne
Previous experience as a concierge is advantageous
Excellent time management skills with the ability to multi-task and keep calm under pressure
Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
Exceptional interpersonal and communication skills across departments
Responsible Service of Alcohol (RSA) Certificate

Full Australian Driver’s License (international driver’s license may be considered)

Culture Statement:

We Are Team Centric!

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric employees enjoy, but are not limited to;

Complimentary and discounted accommodation across Hyatt Hotels world wide
Flexible work attire – no stuffy suits with complimentary laundry
Free use of Hotel Gym & Pool facilities
Complimentary barista coffee daily
Discounted dining in our Langlands’ Restaurant and Bar
Investment in your career development through training, opportunities and mentor-ship
Complimentary laundry for work related items

How to apply

Click APPLY or contact Cleo via [email protected] for a confidential discussion and to learn more.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

Apply Now

Refine Your Search

guest experience leader jobs in victoria

Guest Experience Leader

Casual Crew

Crew - CLYDE NORTH

Morning Crew (Monday - Friday)

Shift Leader

Closing Crew

Grill'd Monash Uni Coming Soon!

Louis Vuitton Melbourne - Expression of Interest

Guest Experience Manager - Club Sofitel (Parental Leave Position)

Crew - Carrum Downs

Team Members

Junior Crew

Personal Assistant/Event Coordinator

Southbank Assistant Venue Leader

Team Leader

Venue Manager | The Provincial

Crew - Narre Warren

Crew - Pakenham

Store Manager (Hospitality)

Housekeeping Public Area Attendant - Spa

I want to receive the latest job alert for guest experience leader in victoria

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