Muster Room & Check In Support
- Play a key behind-the-scenes role at the Australian Open 2027, supporting staffing operations, cloak room services, and check-in areas
- Ideal for organised, customer-focused individuals with great communication skills
- Be part of the operational engine that helps the AO run smoothly
- Join the Levy team at one of the world’s biggest sporting and entertainment events
The Australian Open is the pinnacle of tennis excellence, embodying the spirit of competition, innovation, and global unity. The tournament is renowned for its festive atmosphere, cutting-edge facilities, and thrilling matches, and with Levy’s market leading hospitality, together we define the sports and entertainment hospitality experience. With a love for trying new flavours and techniques, a sustainable mindset and a talented network of passionate foodies, Levy are in the business of serving great food and creating unforgettable experiences.
The Position:
- Welcome and check in event staff, suppliers, and contractors with a professional and efficient approach
- Accurately verify credentials and distribute uniforms, accreditation, and shift materials
- Ensure smooth flow and organisation within the muster room and check-in areas
- Provide clear directions and support to event personnel
- Maintain accurate records and follow check-in/check-out procedures
- Liaise with team leaders and supervisors to manage any late arrivals or rostering changes
- Monitor and manage supplies for check-in stations and muster areas and manage cloak room areas for guests or staff, ensuring items are safely stored and retrieved
The Person:
- Previous experience in customer service, front desk, event operations, or guest services preferred
- Strong attention to detail with excellent organisational skills
- Are confident using checklists, simple digital systems, and radios (training provided)
- Calm and efficient under pressure in a fast-paced, high-volume environment
- Availability to work flexible hours, including evenings, weekends, and holidays as required by event schedules and can commit to at least 10 days of availability across the tournament dates
- A team player with a proactive and positive attitude
Benefits:
- Immediate access to 100+ retail discounts accessible from your mobile.
- Gain valuable experience and expand your skills in a fast-paced hospitality setting.
- Possible future opportunity to be a part / join the Levy team post AO.
- Work alongside a diverse and passionate team dedicated to delivering excellence.
Shortlisted candidates will be required to submit a HireVue assessment online or attend online Teams interviews with the Leadership Team throughout August & September at Melbourne Park.
These are casual contract roles that will commence Monday 5th October unless otherwise communicated. Please note that commencement of employment does not guarantee shifts from this date. Shifts will be allocated in line with operational requirements, with rostering for the Australian Open campaign commencing closer to the event. All onboarding and training will be provided prior to commencement.
We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]
Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.
