In-Demand Service manager Jobs in Tweed Heads Nsw

Hospitality operations & compliance manager
Siblings @ Kirra Pty Ltd —Coolangatta QLD
- $80,000 - $90,000 a year
- Full-time
- Management
- In-person
Quick Apply
10d
Restaurant Manager
Cooly Breeze Rooftop —Coolangatta QLD
- $76,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
8d
Restaurant Manager
Baskk Italian —Coolangatta QLD
- $80,000 - $90,000 a year
- Full-time
- In-person
- Leadership
- Employee discount
- Free food
Quick Apply
Operations Manager
NRMA Parks and Resorts —Coolangatta QLD
- Full-time
- Hospitality
- Budgeting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Customer Service Manager
Grounded Packaging Pty Ltd —Miami QLD
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Free parking
- Work from home
Quick Apply
3d
Retail Shop Manager
Oakberry Australia —Coolangatta QLD
- $77,000 - $87,000 a year
- Full-time
- Management
- Customer service
- POS
Quick Apply
3d
Site Manager
Viacon Projects —Surfers Paradise QLD
- $140,000 - $180,000 a year
- Full-time
- Supervising experience
- Construction experience
- In-person
Quick Apply
Administration Support Officer
NORTHERN RIVERS IN HOME CARE —Tweed Heads NSW
- From $37.36 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Childcare
Quick Apply
9d
Mobile Case Manager
EML —Tweed Heads NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Admin Manager
Coolangatta Hotel —Coolangatta QLD
- Hospitality
- Microsoft Excel
- Management
6d
Store Leader - Tweed City - New South Wales - Australia
Travelex —Tweed Heads NSW
- Full-time
- Parental leave
Care Manager
Bupa —Tweed Heads South NSW
- Full-time
- Nursing
- Management
- Bachelor's degree
Trade Counter Assistant - Actrol Tweed Heads
Reece Group —Tweed Heads South NSW
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Parental leave
- Fuel discount
Service Advisor Mazda
Peter Warren Automotive Holdings —Tweed Heads NSW
- Full-time
- Sales
- Customer service
Field Service Manager
Kone —Gold Coast QLD
- Full-time
- Construction experience
- Leadership
- Communication skills
Office Manager
The Watch Dealers —Varsity Lakes QLD
- $79,500 - $85,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
14d
YOMG Full Time Front of House Manager
YOMG - Yo My Goodness —Coolangatta QLD
- $32.27 - $45.41 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
8d
Care & Services Manager
Infinite Aged Care —Tweed Heads NSW
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
2d
Store Manager - Chinderah
Ampol Retail Store —Chinderah NSW
- $67,000 - $82,000 a year
- Contract
- Management
- Merchandising
- POS
Quick Apply
Store Manager - Chinderah
Ampol —Chinderah NSW
- $67,000 - $82,000 a year
- Temporary
- Management
- Merchandising
- POS

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Hospitality operations & compliance manager

Siblings @ Kirra Pty Ltd
Coolangatta QLD

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
10 days ago

Qualifications

Management
RSA
Hospitality Management
Diploma

Full Job Description

The primary purpose of this role is to oversee venue-wide operations governance across bar, restaurant, and functions/events. The role is accountable for ensuring operational consistency, compliance with regulatory and internal systems, effective labour management, and delivery of key commercial performance indicators

Responsibilities include:

Venue Operations Leadership

· Act as Second in Charge of the venue, supporting the Venue Manager in the overall operational leadership, performance, and accountability of the business

· Provide end-to-end operational oversight across bar, restaurant, and functions/events to ensure alignment, consistency, and strong commercial execution across all service areas

· Step into full venue leadership in the absence of the Venue Manager, including decision-making authority, operational control, and team direction

· Drive integration and consistency of operational systems, standards, and processes across all revenue streams within the venue

· Ensure venue operations are managed through structured systems, reporting, and performance frameworks, rather than day-to-day shift execution

Compliance & Risk Management

· Own and lead all compliance frameworks, including RSA/liquor licensing, food safety, and Work Health & Safety (WHS) systems

· Ensure WHS systems are embedded into daily operations, including risk assessments, hazard identification, and control measures

· Maintain incident and hazard reporting registers, ensuring timely investigation, documentation, and corrective actions

· Lead internal audits and ensure readiness for external regulatory inspections at all times

· Drive a proactive safety culture through training, communication, and leadership accountability

Labour Management & Workforce Planning

· Oversee labour forecasting and rostering in line with business demand and budget targets

· Ensure rostering practices meet legislative requirements, including awards, breaks, and working conditions

· Monitor labour performance with consideration to safety, wellbeing, and operational sustainability

Commercial Performance & Reporting

· Monitor and drive key revenue streams across bar, restaurant, and events operations

· Oversee cost controls including wages, wastage, and operational expenses

· Produce and analyse operational and financial reports to track performance against KPIs and identify improvement opportunities

Leadership

· Act as a senior leadership presence across the venue, setting expectations and driving performance across all teams and departments

· Lead, coach, and develop all operational leaders below the 2IC level, ensuring clear accountability, consistency, and performance standards

· Provide structured guidance, coaching, and development to build capability across the broader leadership group

· Ensure effective delegation, communication flow, and escalation pathways across all areas of the venue

· Oversee structured guest feedback systems and guest relations programs to ensure service excellence is maintained

· Manage complaints handling frameworks, ensuring timely, professional, and commercially sound resolution

· Monitor guest reviews and feedback trends, identifying insights and driving continuous improvement initiatives across the venue

Skills/Qualifications:

· Relevant Diploma or higher qualification in Hospitality, Events, or Business Management or at least 3 years of relevant work experience

· Demonstrated capability in compliance and risk systems including RSA, WHS, incident reporting, and audit readiness

· Proven experience in labour governance and commercial performance management, including rostering, wage control, and KPI reporting

· Experience leading supervisors or team leaders, with accountability for operational systems, performance, and customer experience frameworks

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in tweed heads nsw

Hospitality operations & compliance manager

Restaurant Manager

Restaurant Manager

Operations Manager

Customer Service Manager

Retail Shop Manager

Site Manager

Administration Support Officer

Mobile Case Manager

Admin Manager

Store Leader - Tweed City - New South Wales - Australia

Care Manager

Trade Counter Assistant - Actrol Tweed Heads

Service Advisor Mazda

Field Service Manager

Office Manager

YOMG Full Time Front of House Manager

Care & Services Manager

Store Manager - Chinderah

Store Manager - Chinderah

I want to receive the latest job alert for service manager in tweed heads nsw

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